Wyatt Powell
Senior Systems Analyst
Huntsville,AL
Summary
Experienced business and systems analyst with 9 years of IT experience with emphasis in Data Operations. Demonstrated strengths include process analysis, technical troubleshooting, project leadership, communication skills, systems analysis, IT management, and user support
Overview
9
9
years of professional experience
Work History
Senior Systems Analyst
HX5 , LLC
1 2023 - Current
- Managed team of 15 system analysts, contributing to a 25% improvement in overall data control room productivity for Marshall Spaceflight Center
- Boosted team capability by achieving certification in two NASA Flight controller positions, enabling diversified expertise and strengthening mission readiness
- Improved the management and reporting of all IT ground systems, resulting in an increase in efficiency and streamlined IT outage reporting processes at Marshall Space Flight Center's Payload Operations Center
- Resolved account administration and user log in issues, improving customer satisfaction and reducing downtime
- Mentored junior analysts, fostering a supportive learning environment that enabled professional growth within the team.
- Improved user satisfaction by configuring windows machines to meet specific user and customer needs
- Utilized Linux command line to troubleshoot and resolve system issues
- Resolved IT user problems through telephone and email communication, leading to an increase in user satisfaction and productivity
- Reduced downtime for critical systems through proactive monitoring and timely troubleshooting
- Expertise in diagnosing and resolving complex issues within Windows and Linux server environments
- Specialized in diagnosing and resolving foundational issues within Windows networking environments
- Delivered rapid, high-stakes IT support in a control room environment for Payload Operations at Marshall Space Flight Center, ensuring seamless service continuity and operational efficiency
- Coordinated application testing efforts, identifying defects early in development cycles and expediting resolution times
- Resolved or escalated problem tickets to resolve user issues.
- Provided client support on system operation and troubleshooting
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Developed diagrams to describe and lay out network paths
- Installed system updates to address vulnerabilities and reduce security issues
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
- Implemented robust security measures to protect sensitive data and minimize the risk of cyber threats
Senior Systems Analyst
Colsa Corporation
02.2016 - 12.2022
- Managed a team of 15 system analysts, contributing to a 25% improvement in overall data control room productivity for Marshall Spaceflight Center
- Boosted team capability by achieving certification in two NASA Flight controller positions, enabling diversified expertise and strengthening mission readiness
- Improved the management and reporting of all IT ground systems, resulting in an increase in efficiency and streamlined IT outage reporting processes at Marshall Space Flight Center's Payload Operations Center
- Resolved account administration and user log in issues, improving customer satisfaction and reducing downtime
- Mentored junior analysts, fostering a supportive learning environment that enabled professional growth within the team.
- Improved user satisfaction by configuring windows machines to meet specific user and customer needs
- Utilized Linux command line to troubleshoot and resolve system issues
- Resolved IT user problems through telephone and email communication, leading to an increase in user satisfaction and productivity
- Reduced downtime for critical systems through proactive monitoring and timely troubleshooting
- Expertise in diagnosing and resolving complex issues within Windows and Linux server environments
- Specialized in diagnosing and resolving foundational issues within Windows networking environments
- Delivered rapid, high-stakes IT support in a control room environment for Payload Operations at Marshall Space Flight Center, ensuring seamless service continuity and operational efficiency
- Coordinated application testing efforts, identifying defects early in development cycles and expediting resolution times
- Resolved or escalated problem tickets to resolve user issues.
- Provided client support on system operation and troubleshooting
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Developed diagrams to describe and lay out network paths
- Installed system updates to address vulnerabilities and reduce security issues
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
- Implemented robust security measures to protect sensitive data and minimize the risk of cyber threats
Education
B.S. Mathematics -
University of Alabama in Huntsville
Skills
User Acceptance Testing
Information Security
Network Administration
Change Management
Requirements Gathering
System Analysis
ITIL Framework
Virtualization Technologies
Data Flow Diagramming
End-user support
System Upgrades
Technical Documentation
Equipment Configuration
User requirements
Problem-Solving
Effective Communication
Analytical Thinking
System Maintenance
Product Development
Accomplishments
- Awarded with the Johnson Space Center Group Achievement Award for contributions to NASA's AXIOM Private Astronaut Mission.
- Supervised team of 15 staff members.
- Awarded with the Payload Operations Director Coin for contributions to Payload and Mission Operations at Marshall Spaceflight Center.
Timeline
Senior Systems Analyst
Colsa Corporation
02.2016 - 12.2022
Senior Systems Analyst
HX5 , LLC
1 2023 - Current
B.S. Mathematics -
University of Alabama in Huntsville
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