FATIMAH ROSENBERG
Jacksonville,FL
Summary
Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. An unwavering commitment to customer service, with the ability to build productive relationships, resolve issues and win customer loyalty. Strategic-relationship/partnership-building skills - listen attentively to solve problems creatively.
Overview
10
10
years of professional experience
Work History
Manager
First Rate Cleaning
05.2014 - Current
- Provide optimal customer service and handling customer complaints and questions, responsible for conducting interviews and hiring employees, train all staff members to ensure employees are compliant with franchisor cleaning guidelines, conduct account inspections and receive feedback from our customers for ways to improve, ensure that all team members work the proper pace to maintain the cleaning speed of service guidelines, maintain positive work environment and treat all coworkers with respect, responsible for daily data entry to calculate and assessed daily volume of supplies used, assisted in following up on unpaid invoices and accounts receivable
Playroom Attendant
Dogtopia
11.2018 - 07.2019
- Checked in customers, groomed and trained dogs, trained new employees
Cashier
PDQ
01.2018 - 06.2018
- Greeted customer with a smile and encouraged feedback regarding their dining experience, maintained up to date knowledge of all store operations, mentored junior cashiers and new employees
Education
Mandarin High School
Jacksonville, FL01.2014
Skills
- Client /Vendor relations
- Process improvement
- Customer service oriented
- Staff training and team leadership
References
Furnished upon request
Timeline
Playroom Attendant
Dogtopia
11.2018 - 07.2019
Cashier
PDQ
01.2018 - 06.2018
Manager
First Rate Cleaning
05.2014 - Current
Mandarin High School
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