Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Fatimah Dayvonna Grace-John

Cordova ,TN

Summary

Seeking a dynamic and stimulating work environment to thrive and make a meaningful impact. Committed to leveraging full potential to contribute towards organizational objectives while achieving personal goals. Eager to embrace challenges and seize growth opportunities within the company.

Overview

8
8
years of professional experience

Work History

Customer Service Agent-Call Center Representative

Unifi Aviation
10.2016 - 01.2023
  • Provided general information and directions to passengers for upcoming flights.
  • Completed appropriate documentation in a timely manner each evening for proper billing.
  • Ensured FAA, Airline and airport regulations were followed correctly by assisting new hires in trainings.
  • Proofread and understood letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from computer reference documents and passports.
  • Answered inbound calls and emails to assist customers with their concerns.
  • Assisted with travel plans from cancelled or delayed flights and sorted out any issues that may have emerged.

Material Handler-Courier-Customer Service Agent

Federal Express
10.2014 - 01.2022
  • Sorted and stacked between 2,200-2,500 packages and freight daily.
  • Checked labels for correct destinations to ensure that all of the customers' packages went to the right place on time.
  • Operated mechanized ramp equipment.
  • Used advanced scanning technology to allow customers to track their packages.
  • Assisted in completing all related paperwork and manifests in an accurate and timely manner.
  • Assisted in ensuring aircraft, vehicles, and containers were loaded/unloaded in a safely efficiently including dangerous goods.
  • Ensured all customer problems were resolved quickly and to the satisfaction of the customer without escalation.
  • Handled customer orders using order systems and provided accurate pricing information.
  • Assembled packages and prepared orders for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and providing labels to parcels.

Education

Academic Diploma -

Union High School
Union, NJ

Skills

  • SORA
  • BLS
  • Business Plans
  • Credit Repair
  • Entrepreneur(Graceville Housing Services LLC)
  • Inventory Management
  • Creative and Critical Thinking
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Dependable and Responsible

Volunteer Experience

  • Assistant Caregiver, Little Petal's Family Daycare, Union, NJ, 2003-Present, Planned daily activities for 6-10 toddlers a day, Helped with homework.
  • Mentor/Member, Youth Advisory Board, East Orange, NJ, 2007-Present, Help organize and chaperone trips monthly, Plan weekly discussions and activities that the average teenagers face in life.
  • Step Master, Coach's Assistant, Union High Step Team, Union, NJ, 2010-2014, Made routines for competitions that led to six victories, Kept records and attendance, Fundraised and conducted shows monthly.

Timeline

Customer Service Agent-Call Center Representative

Unifi Aviation
10.2016 - 01.2023

Material Handler-Courier-Customer Service Agent

Federal Express
10.2014 - 01.2022

Academic Diploma -

Union High School

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Fatimah Dayvonna Grace-John