SHAMATRELA HILL
Macon,GA
Summary
Customer-focused professional with over 10 years of experience in customer service and logistics coordination. Expertise in managing high-volume calls, resolving billing issues, and ensuring accurate documentation. Proficient in Microsoft Office, CRM systems, and transportation logistics. Flexible availability for nights, weekends, and rotating shifts.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Call Center Agent
MAPP Communications
Remote
11.2023 - Current
- Handled 50+ daily inbound calls, resolving issues and providing service updates with empathy
- Logged customer data in CRM platforms with 100% accuracy and adherence to policy
- De-escalated sensitive interactions through active listening and clear communication
- Maintained confidentiality of all client records in compliance with company and HIPAA standards
Customer Service Representative
XPO Logistics
Byron, GA
11.2020 - 11.2024
- Processed billing for freight shipments using pricing agreements and applicable tariffs
- Resolved documentation errors, tariff discrepancies, and customer invoicing questions
- Responded to inquiries by tracing shipments, providing rate quotes, and resolving OS&D freight
- Scheduled pickups/deliveries and coordinated dispatch communication across departments
- Performed general clerical duties including filing, data entry, and directing incoming calls
- Worked flexible shifts and supported operations on the loading dock as needed
Front Desk Associate / Receiving Clerk
Five Below
Forsyth, GA
02.2019 - 12.2020
- Greeted carriers, answered multi-line phones, and scheduled daily vendor deliveries
- Reviewed invoices for accuracy and reported shipment discrepancies to suppliers
- Maintained inventory records and organized shipment documentation for internal use
Administrative Assistant / Inventory Coordinator
Bass Pro Shop
Macon, GA
05.2010 - 04.2019
- Managed office phones and calendars while assisting with regional reporting tasks
- Audited inventory logs and resolved shipment discrepancies through vendor coordination
- Scheduled logistics appointments and reconciled daily records for freight receiving
Seasonal Fulfillment Associate
Belk, Inc.
Macon, GA
10.2018 - 12.2018
- Maintained accurate inventory records using warehouse management systems.
- Filled orders according to defined standards using standard picking system.
- Processed online orders promptly for Belk's diverse product range.
- Packaged products securely to ensure safe delivery to customers.
- Conducted quality checks on items before shipping to uphold standards.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Bookkeeper / Secretary
Mercer Sand & Gravel
Gray, GA
09.2000 - 12.2011
- Oversaw logistics scheduling, billing, and financial recordkeeping for construction deliveries.
- Maintained accurate financial records for all transactions and accounts.
- Assisted in budgeting and forecasting of financial expenses.
- Provided dispatch support while managing multiple line calls and clerical office functions.
Education
Associate Degree - Business Administration
Central Georgia Technical College
Macon, GAHigh School Diploma -
Jones County High School
Gray, GASkills
- Microsoft Office Suite
- CRM systems
- Data entry and typing
- Warehouse management systems
- RF scanning technology
- Multiline phone operations
- Freight billing software
Certification
- Administrative Support Assistant
- MS Office Application Professional
Timeline
Customer Service Representative / Call Center Agent
MAPP Communications
11.2023 - Current
Customer Service Representative
XPO Logistics
11.2020 - 11.2024
Front Desk Associate / Receiving Clerk
Five Below
02.2019 - 12.2020
Seasonal Fulfillment Associate
Belk, Inc.
10.2018 - 12.2018
Administrative Assistant / Inventory Coordinator
Bass Pro Shop
05.2010 - 04.2019
Bookkeeper / Secretary
Mercer Sand & Gravel
09.2000 - 12.2011
Associate Degree - Business Administration
Central Georgia Technical College
High School Diploma -
Jones County High School
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