Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic

Fatima I. Feldman

Phoenix,AZ

Summary

Dynamic Program Manager specializing in Communications and Change Management, with a strong focus on global communications initiatives. Demonstrated expertise in strategic communication planning and client relationship development, leading to innovative campaigns that significantly improved team productivity. Skilled at converting complex technical information into accessible content. Proven ability to enhance stakeholder engagement across diverse regions.

Overview

8
8
years of professional experience

Work History

Program Manager, Global Communications & Change Management

Workday
AZ
05.2022 - Current
  • Proven track record in developing effective communications plans, managing cross-functional teams, and executing innovative campaigns for Workday's Global Sales C-level executives cross NA, EMEA, APAC, and Japan
  • Managed communications workstreams from initial meetings and concept development through writing, review, revision, production, distribution, and evaluation
  • Focused on creating C-level executives internal communications, townhalls, presentations, emails, videos, newsletters, social media posts
  • Established and implemented tracking and reporting processes to measure program objectives
  • Translated technical information and style into a clear, confident, and human tone
  • Ensured strategies and plans were set up with complete accuracy and attention to detail to meet industry standards
  • Excellent problem-solving abilities, coupled with superior written and verbal communications skills
  • Designed and Implemented several programs that boosted team morale and productivity

Client Delivery Manager

Cloudmed
AZ
11.2020 - 04.2022
  • Managed top tier accounts through implementation timelines, demos maintenance mode, renewals, and expansion
  • Established and fostered strategic relationships with key customers to better understand and support their business goals
  • Collaborated with customers to create and execute the appropriate success plan to meet their needs
  • Measured customer performance against established metrics/KPIs

Communications, Design, and Change Management Consultant

Deloitte Consulting
AZ
09.2016 - 10.2020
  • Developed and supported communications, design, and change management plans for 20+ commercial clients that impacted over 50,000+ stakeholders
  • Developed learning products and experiences for commercial clients that included online courses, instructional manuals, video tutorials, learning simulations, intranet content, and e-learning gamification
  • Created marketing materials that included newsletters, videos, social media posts, blogs, and employee centric content
  • Drafted executive level presentations, emails, videos for internal and external audiences
  • Coordinated internal trainings, all-hands meetings, workshops, and new hire sessions
  • Worked cross-functionally with other teams on the development, implementation, and maintenance of client first culture

Education

BA - Organizational Communication Studies, Languages and Cultures, Spanish Minor

Bloomsburg University of Pennsylvania
Bloomsburg, PA

Skills

  • Fluent in English and Spanish
  • Strategic Communication Planning
  • Change Implementation Strategy
  • Marketing Strategy Development
  • Video Content Creation
  • Strategic Organizational Planning
  • Client Relations and Management
  • Creative Communication and Storytelling
  • Microsoft Office Proficiency
  • Expertise in Google Applications
  • Technical Writing Proficiency
  • Graphics development
  • Corporate messaging and speechwriting
  • Internal communications
  • Interpersonal skills
  • Copyediting
  • Event execution
  • Messaging and speechwriting

Websites

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary

References

References available upon request.

Timeline

Program Manager, Global Communications & Change Management

Workday
05.2022 - Current

Client Delivery Manager

Cloudmed
11.2020 - 04.2022

Communications, Design, and Change Management Consultant

Deloitte Consulting
09.2016 - 10.2020

BA - Organizational Communication Studies, Languages and Cultures, Spanish Minor

Bloomsburg University of Pennsylvania

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Fatima I. Feldman