FATIMA UPPAL

Engages and empathizes with patients in a courteous manner, help identify their needs and resolve their problems. proactively .

Provide clinical services to patients such as immunizations or mtm interventions

Enhance patient experience by increasing awareness of healthcare services e.g patient consultation, medication management, drug therapy reviews,and perform clinical and wellness services such as diagnostic testing and patient outcome services

Work with the whole pharmacy team members to provide the best customer experience.

Identify high risk patients and encourage them to get immunized

Make patient portal calls identify potential barriers for adherence , educate patients on their medications and facilitate compliance by providing drug education and delivery options .

• Assist pharmacist in data entry, appropriate labeling and dispensing of prescriptions and learned to prioritize prescriptions to work efficiently
• Used skills and knowledge to assist pharmacist in proper verification of prescriptions to reduce errors and minimize adverse drug reactions.
• Under pharmacist supervision checked doctors voicemail, called back for clarifications and substitutions.
• Transferred prescriptions to and from pharmacy under guidance of supervisor pharmacist.
• Helped patients get medications at best possible costs,educated patients about insurance prior authorizations. Identified patients eligible for manufacturers coupons.
• Contacted insurance companies regarding rejections, vacation overrides, medication losses,prior authorizations, approvals
• Made sure all medicare patients have complete and separate folders with all medicare required documentations.
• Helped pharmacists with mock audits and made sure that we are in compliance with laws and regulations of maryland board of pharmacy
• Filed and double checked all controlled substance prescriptions in chronological order and made sure they have everything in accordance with laws of maryland.
• Completed Comprehensive Medication Review on eligible patients under pharmacist supervision and mailed them their handouts, while encouraging them to contact pharmacy with any questions and concerns.
• Provided world class customer care to all patients to ensure they are well taken care of, made reminder calls to all our high risk patients to pick up their meds.
• Vaccinated subcutaneously and intramuscularly multiple patients
• Made sure that high risk patients and patients on multiple maintenance medications are enrolled in 90 day supply and are on auto-refill or meds-ync programs.
• Counseled patients on appropriate use, risks and possible adverse reactions and answered their questions to their satisfaction.
• Briefed store manager about our weekly reportal scores and explained statistics of pharmacy on weekly basis
• Assisted pharmacist to made sure our reportal scores are within acceptable range, identified our weaker points and discussed with other team members our goals and weaknesses
• Helped pharmacist with maintaining right and appropriate inventory at all times to minimize waste .
• Tried to check our gross profits at end of day with pharmacist to highlight any unapproved coupons

• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in timely manner.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Identifying patients who are taking 3 or more maintenance medications and signing them up for med-sync program. Enrolled 113 patients which by far were greatest in district.
• Working on daily clinical queue by calling high risk patients who are eligible to get vaccinations like shingles,pneumonia and hepatitis.
Alertingerting pharmacist about patients who are eligible of CMR and assisting pharmacists in completing intake form.
• Making sure that all eligible patients are signed up for auto refills and 90 day supplies.
• Maintaining inventory and making sure that there are no expensive items sitting on shelves for more than 100 days by either returning it to supplier or to neighboring stores through program called supply-logix.
• Working on monthly patient star list; which includes people with chronic illness and multiple medications to make sure they are adherent and up-to date with their vaccinations.
• Making calls to patients whose medications are filled within 10 days to minimize returns

Assist Pharmacist in data entry, counting and dispensing medications.

Make phone calls to insurance companies for claims, rejections and prior authorizations

Communicating with doctors offices for prescriptions clarifications

Prescriptions for hospice care, hope house and infectious disease patients

Understanding of Medication Therapy Management.

Managed drug and supply inventories

Properly filled and dispensed average of 100 prescriptions per day

Assisted other pharmacy staff during drug inventory, purchasing and receiving

Conducted routine investigation of medication storage locations

Regularly stocked shelves, rotated stock and check for expired medications

Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels

Receptively answered customer questions