Fatimat Atanda
Stafford,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Community Support Worker
MBI Health Services, LLC
02.2025 - Current
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Facilitated community outreach to expand participation and support.
- Coordinated with different service providers to meet clients' individual needs.
- Managed cases of mental health clients receiving social or community service support.
- Tracked service activities and outcomes against outlined plans and goals.
- Helped clients navigate social services system and access needed resources.
Home Health Aide
AW Home Health
08.2024 - 12.2024
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed and implemented care plans for clients.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
Concierge
First Impression Staffing
07.2019 - 11.2023
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
Home Health Aide
Maximum Support
04.2021 - 02.2023
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Customer Service Representative
Verizon
11.2017 - 03.2019
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Healthcare Customer Service Representative
Adecco Staffing
01.2014 - 03.2014
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
General Studies -
Prince Geroge's Community College
07.2017
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, Maryland05-2007
Skills
- Customer service
- Active listening
- Behavioral support
- Client advocacy
- Time management
- Problem solving
- Attention to detail
- Decision-making
- Adaptability and flexibility
Timeline
Community Support Worker
MBI Health Services, LLC
02.2025 - Current
Home Health Aide
AW Home Health
08.2024 - 12.2024
Home Health Aide
Maximum Support
04.2021 - 02.2023
Concierge
First Impression Staffing
07.2019 - 11.2023
Customer Service Representative
Verizon
11.2017 - 03.2019
Healthcare Customer Service Representative
Adecco Staffing
01.2014 - 03.2014
General Studies -
Prince Geroge's Community College
High School Diploma -
Eleanor Roosevelt High School
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