Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Fatimatou Diawara

Columbus,Ohio

Summary

Dynamic Product Analyst with a proven track record at JPMorgan Chase, enhancing fraud detection and digital transformation initiatives. Excelled in developing and executing product strategies, leveraging skills in data analysis and project management. Demonstrated exceptional problem-solving abilities and a commitment to improving product alignment and user satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Special Project- Temporary Product Analyst

CDFORNF
01.2023 - Current
  • Currently working on special projects with CDFORNF in testing new updates to the Enhanced Rules Based Engine (ERBE) CCS, Credit Rules, including Mobile & Digital testing
  • Support the development of product strategy and roadmap for digital transformation initiatives, focusing on aligning product goals with business objectives to enhance user satisfaction
  • Manage UAT Product lifecycle of projects within schedule and budget
  • Create UAT Test Plans and Test Scripts for Initiatives and Releases
  • Create User Stories test cases in Gherkin using Visio, Figma wireframes, & Business Requirements Documents
  • Collaborated effectively with Stakeholders, Operations & Technology partners to deliver products & effective defect resolution
  • Successfully prioritized & completed Ad-hoc projects from JIRA

Fraud Specialist III

JPMorgan Chase
01.2023 - Current
  • Performed investigations for Chase Online fraud, Non-Fraud & Scam claims, perform funds recovery when applicable, and approve or deny claims for customers based on findings
  • Demonstrated process re-engineering skills with a focus on constant improvement by amending and implementing Changes to the Tax Reporting Job Aid for process accuracy
  • Excellent written and verbal communication skills with the ability to partner and collaborate effectively with all levels of management and teach training classes

Fraud Specialist II

JPMorgan Chase
01.2022 - 01.2023
  • Collaborated with cross-functional teams and stakeholders to devise and implement strategies for fraud prevention and detection
  • Led CDR Trainings
  • Successfully trained 80+ specialists in Tax Reporting & Quick Pay Non Fraud
  • Facilitated meetings as the POC and SME for Tax Reporting and Tax Document Escalation queues
  • Managed competing priorities, excelling in specialist training and decision support, while maintaining high production standards
  • Managed multiple priorities, met deadlines & ensured on-time completion of 30+ specialized Tax projects
  • Identified and resolved issues along with their root cause

Fraud Specialist I

JPMorgan Chase
01.2021 - 01.2022
  • Conducted thorough analysis of fraudulent activities, identifying patterns and trends to mitigate risks
  • Continued to achieve personal excellence including, but not limited to, punctuality, integrity, and accountability
  • Approached problems logically and with good judgement ensuring the appropriate customer outcome
  • Produced standard and ad hoc management reports, presenting project decks to senior management
  • Identified and resolved issues along with their root cause

Service Manager

Chipotle Mexican Grill
01.2015 - 01.2018
  • Responsibly maintained a positive customer experience by ensuring safe, high-quality food is prepared and served and providing excellent service
  • Food safety: Ensured food was prepared and served safely, including monitoring temperatures, hand washing, and glove changes
  • Crew training: Developed and cross-trained the front of house crew, and assisted with performance reviews
  • Office administration: Handled cash, banking, office paperwork, and ensured office equipment and supplies were in working order
  • Line management: Monitored line schedules, crew breaks, and shift changes
  • Service leader development: Developed future Service Leaders

Education

Bachelor of Science - Business Analysis & Management

Bellevue University
05.2025

Associate of Arts Degree - Business Administration

Columbus State Community College
12.2023

Skills

  • Microsoft 365 tools
  • Proficient in Excel Formulas
  • VLOOKUP
  • Concatenate
  • Pivot Table
  • Alteryx
  • Requirements definition
  • Product testing
  • Automation experience
  • IntelliJ
  • Proficient in Gherkin Language
  • JIRA
  • QTest
  • Business analysis
  • Data analysis
  • Requirements management
  • Problem solving
  • Time management
  • Project Management
  • Product management
  • Agile
  • Data analytics & mapping
  • Data quality monitoring
  • Product alignment
  • Product issue resolution

Certification

  • Introduction to Microsoft Excel – Coursera
  • How to Use Lookup Reference Math and Text Functions in Excel – Coursera

Accomplishments

  • Identified opportunities that accelerated processes for assigned cases leading to an improved Tax Job Aid
  • Improved productivity results on department scorecard by leading training classes and coaching initiatives
  • Completed all Ad-hoc projects within deadlines, securing at least 98% partner satisfaction scores

Languages

English
Professional
French
Professional

Timeline

Special Project- Temporary Product Analyst

CDFORNF
01.2023 - Current

Fraud Specialist III

JPMorgan Chase
01.2023 - Current

Fraud Specialist II

JPMorgan Chase
01.2022 - 01.2023

Fraud Specialist I

JPMorgan Chase
01.2021 - 01.2022

Service Manager

Chipotle Mexican Grill
01.2015 - 01.2018

Bachelor of Science - Business Analysis & Management

Bellevue University

Associate of Arts Degree - Business Administration

Columbus State Community College

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Fatimatou Diawara