Carine Epie
Dallas,TX
Summary
Results-driven Project Coordinator with proven ability to manage multiple priorities, track performance metrics, and support successful project delivery in dynamic environments. Experienced in stakeholder communication, schedule coordination, and risk tracking using tools such as Jira, Asana, and Microsoft 365. brings a strong background in client relationship management and Customer Success, partnering with customers to resolve issues, improve satisfaction, and ensure seamless project execution. Known for improving workflow efficiency, maintaining organization across competing deadlines, and consistently contributing to on-time, high-quality project completion.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Project Coordinator
Infosys Ltd.
Richards, Texas
03.2023 - Current
- Facilitated communication between cross-functional teams to ensure project alignment.
- Coordinated project schedules and timelines for multiple client deliverables.
- Managed project documentation and maintained up-to-date records for stakeholders.
- Organized and led regular project meetings to discuss progress and challenges.
- Allocated resources across projects to optimize efficiency. and tracked project expenses to ensure effective budget management.
- Supported the development of project plans and defined scope of work.
- Identified potential risks and communicated them to project leads to facilitate proactive solutions.
- Collaborated with vendors and clients to gather requirements for projects.
- Coordinated with internal departments and external vendors to complete tasks.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Assessed, monitored and reported on work progression.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Developed and maintained project documentation to enhance transparency and keep stakeholders informed.
Associate Project Manager
Kaiser Permanente
Silver Spring, MD
02.2021 - 02.2023
- Developed detailed project plans, including timelines, budgets, and resource allocations.
- Developed detailed project plans outlining tasks and responsibilities.
- Coordinated project timelines and resources to ensure effective workflow.
- Managed day-to-day operations of projects while ensuring successful completion within established deadlines.
- Monitored progress against established milestones and adjusted resources accordingly.
- Facilitated communication between stakeholders to align project objectives.
- Conducted stakeholder interviews to identify project requirements and objectives.
- Facilitated team meetings to align on project goals, review deliverables, and update timelines.
- Conducted regular status meetings to track project progress and ensure alignment with objectives.
- Provided regular status updates to senior management regarding progress on active projects.
- Managed project documentation using collaborative tools for team access.
- Maintained accurate records of project documents, ensuring accessibility for all team members.
- Implemented process improvements to enhance team collaboration and efficiency.
- Coordinated the efforts of internal and external teams to ensure successful delivery of projects.
- Identified potential risks associated with projects and developed mitigation strategies.
- Negotiated contracts with vendors for materials needed for successful completion of projects.
- Resolved conflicts between stakeholders in a timely manner to prevent delays or disruptions in workflow.
- Analyzed existing processes to identify areas for improvement and streamline operational efficiencies.
Customer Success Specialist
Home Depot
01.2018 - 01.2021
- Implemented customer success strategies that enhanced service delivery methods.
- Implemented strategies that increased customer retention rates by 15%.
- Developed client relationships through proactive outreach, regular check-ins, and follow-ups to foster long-term engagement.
- Developed and maintained strong relationships with customers to ensure satisfaction.
- Coordinated with cross-functional teams to enhance the customer experience journey.
- Facilitated communication between departments to resolve complex customer issues efficiently.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Provided customer support and troubleshooting to ensure successful product implementation.
- Identified areas for improvement in existing products and services based on customer feedback.
- Provided training and mentorship to new team members on best practices.
- Worked closely with sales team to ensure smooth transition from prospecting stage to post-sale engagement.
- Assisted customers in product selection and troubleshooting inquiries.
Education
Bachelor of Science - IT With A Concentration's in Project Management
Southern New Hampshire University
Hooksett, NH 05.2023 - 07.2025
Associate of Science - Communications
Prince George's Community College
Upper Marlboro, MD 09.2017 - 08.2021
Skills
- Project management
- Risk assessment
- Resource allocation
- Stakeholder communication
- Documentation management
- Process improvement
- Time management
- Team coordination
- Problem solving
- Relationship building
- Conflict resolution
- Meeting facilitation
- Training development
- Multi-operations management
- Personnel management
- Team leadership
- Project scheduling
- Report development
- Project coordination
- Status reporting
- Stakeholder relationship management
- Customer relationship management
- Team collaboration
- Communication skills
- Client engagement
- Microsoft 365 tools
- CRM SOFTWARE
- Project management tools
Certification
- PMP
- CSM
- SSM
- HIPAA
Timeline
Bachelor of Science - IT With A Concentration's in Project Management
Southern New Hampshire University
05.2023 - 07.2025
Project Coordinator
Infosys Ltd.
03.2023 - Current
Associate Project Manager
Kaiser Permanente
02.2021 - 02.2023
Customer Success Specialist
Home Depot
01.2018 - 01.2021
Associate of Science - Communications
Prince George's Community College
09.2017 - 08.2021