Fatma ibrahim
Service Receptionist
Boston,MA
Summary
Friendly Receptionist with an excellent experience. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with exceptional time management abilities and a resourceful approach. Dependable and a team player with effective communication and organization skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Service receptionist
09.2019 - Current
- Boston children's hospital
- Answered and directed incoming calls using a multi-line telephone system
- Schooled and confirmed appointments using Epic
- Managed more than 50 calls per day
- Assisted more than 100 visitors per day by directing to appropriate personnel and answering an average of 50 calls
- Screened and verified visitors for identification credentials and purpose visits to maintain the security of personnel and office environment
Sales associate
Macy's
07.2018 - 10.2019
- Built trusting relationships with customers by making personal connections
- Sold various products by explaining unique features and educating customers on proper application
- Answering incoming calls to provide store, products, and service information
- Assisted teammates with the sales-processing task to meet daily sales goals
- Worked with fellow sales team members to achieve group targets
Education
Bachelor of Science - business management
University of Massachusetts - Boston
Boston, MA 09.2019 - Current
Skills
Technical SkillsMicrosoft office (word, excel, PowerPoint)
Time management
Telephone skills
Transcription and dictation
Organization skills
Multi-line Telephone Systems
Customer/Client relations
Security awareness
Social media
Timeline
Bachelor of Science - business management
University of Massachusetts - Boston
09.2019 - Current
Service receptionist
09.2019 - Current
Sales associate
Macy's
07.2018 - 10.2019