Fatma Shehu
New York,NY
Summary
Accomplished reconciliation analyst with 8 years of experience in accounting, customer service, and leadership roles. Proven skills in financial management, sales, and administrative tasks. Proficient in computer skills, confidentiality, and problem resolution.
Highly motivated to rejoin the workforce in a role that leverages my organizational skills after taking a career break for caretaking.
Overview
5
5
years of professional experience
Work History
Reconciliation Analyst
Union Beer Distributors
05.2018 - 10.2019
- Collaborated with cross-functional teams to address data inconsistencies, enhancing overall reporting quality.
- Improved the accuracy of financial statements by ensuring timely completion of reconciliations for all accounts.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Compiled and coordinated financial data for analysis and reconciliation.
- Addressed any discrepancies found during reconciliation processes between carrier invoices and payroll deductions.
- Supported company growth through precise reconciliation of accounts receivable and payable balances.
Assistant Manager
Valley National Bank
02.2017 - 05.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Personal Banker
Valley National Bank
09.2014 - 02.2017
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Cross-sold bank products and services to meet customer needs and provide options.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Monitored accuracy of customer information in system.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Trained new personal bankers, elevating team performance and service quality.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Increased branch revenue by cross-selling banking products tailored to individual client needs.
- Processed deposits, withdrawals and ACH transfers accurately.
Education
Associate of Arts - Economics
Bergen Community College
Paramus, NJ05-2015
Skills
- Month end close
- Journal entries
- Bank reconciliations
- Advanced Excel
- Balance sheet analysis
- General ledger
- Accounts payable and receivable
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Proactive and Self-motivated
- Financial records and reporting
- Data entry
- Analytical thinking
Languages
Albanian
Native or Bilingual
Turkish
Full Professional
Macedonian
Full Professional
Timeline
Reconciliation Analyst
Union Beer Distributors
05.2018 - 10.2019
Assistant Manager
Valley National Bank
02.2017 - 05.2018
Personal Banker
Valley National Bank
09.2014 - 02.2017
Associate of Arts - Economics
Bergen Community College
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