LEITITISA JOHNSON
Warren,MI
Summary
Diligent with background in reconciliation and track record of ensuring precise financial records. Managed complex financial discrepancies and supported accurate reporting. Demonstrated analytical skills and attention to detail in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Reconciliation Analyst
Comerica Bank
05.2014 - 02.2025
- Initiated process improvements that reduced manual effort and increased productivity within the team.
- Improved the accuracy of financial statements by ensuring timely completion of reconciliations for all accounts.
- Boosted operational transparency by creating comprehensive reports on reconciliation activities for management review.
- Maintained up-to-date knowledge of industry best practices, incorporating relevant techniques into daily tasks where applicable.
- Evaluated software solutions to determine their suitability for improving reconciliation processes and outcomes.
- Participated in system implementation projects, ensuring smooth transition and minimal disruption to daily operations.
- Played a pivotal role in the successful completion of annual financial statement audits by providing timely, accurate reconciliation support to auditors.
- Enhanced reconciliation efficiency by streamlining processes and implementing automation tools.
Customer Service Representative
Windstream Communications
03.2011 - 03.2013
- Answering calls from different companies, while processing repair tickets and closing the out
- Filing paper work and faxing over layouts of circuits, making calls outbound to technicians for follow-up of repair status
- Sending company emails for all repair updates and storms of circuits out
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales/Billing Representative
Comcast
11.2008 - 12.2010
- Work included answering inbound calls and website inquiries per day, converting into new customers
- Taking credit card payments, while explaining customer bills and helping with minor tech support issues for cable, phone and Internet
- Using systems such as; Microsoft word, excel and power point to Organize weekly sales reports for the sales department to track product success
Education
Associate of Applied Science - Business Administration
Kent State University
TwinsburgHigh School Diploma - Computer
Osborn High
Detroit, MI06-1997
Skills
- Journal entries
- Bank reconciliations
- Computer proficiency
- Data entry experience
- General ledger
- Account monitoring
- Month end close
- Customer relations skills
- Data entry and 10-key
Timeline
Reconciliation Analyst
Comerica Bank
05.2014 - 02.2025
Customer Service Representative
Windstream Communications
03.2011 - 03.2013
Sales/Billing Representative
Comcast
11.2008 - 12.2010
Associate of Applied Science - Business Administration
Kent State University
High School Diploma - Computer
Osborn High
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