Fatma Tawakol
Burlington,Massachusetts
Summary
Dedicated and detail-oriented professional with extensive experience in clinical laboratory operations and pharmacy practice, both in the U.S. And internationally. Proven ability to analyze prescriptions and ensure regulatory compliance, while maintaining data accuracy. Technically adept at troubleshooting complex issues and committed to delivering exceptional patient care in diverse retail and hospital environments.
Overview
20
20
years of professional experience
Work History
Biorepository Laboratory Technician
Indiana University Genetics Biobank
Indianapolis, IN
02.2021 - 05.2021
- Operated robotic storage and retrieval system for sample management.
- Prepared biological samples for storage and shipment (manual and robotic) to national and international destinations.
- Conducted freezer inventories, reconciled discrepancies, and monitored space for incoming samples.
- Updated specimen tracking systems, ensuring accurate data entry and chain of custody.
- Ran quality control reports to ensure the completeness of sample inventories and data accuracy.
- Trained new employees on laboratory processes and ensured compliance with SOPs.
- Collaborated with principal investigators (PIs) and study coordinators to develop laboratory flow diagrams and validate new equipment.
- Monitored equipment temperatures, maintaining storage conditions within acceptable limits to preserve sample integrity.
Pharmacy Technician
Wlamart
Fishers, IN
11.2016 - 06.2017
- Delivered excellent customer service by engaging with patients during prescription drop-off and pickup, providing product information, and answering health-related inquiries.
- Processed and inputted prescriptions with accuracy, ensuring adherence to healthcare regulations and pharmacy protocols.
- Collaborated with insurance providers to process claims and resolve coverage issues, improving patient satisfaction and medication access.
- Managed pharmacy operations, including inventory control, restocking, and maintaining the availability of medications and supplies.
- Assisted pharmacists in prescription filling, ensuring precision and timely fulfillment for patients.
- Supported team operations to meet daily prescription processing targets in a high-volume retail environment.
Pharmacy Technician
C.S.Mott Children’s Hospital
Ann Arbor, MI
01.2014 - 12.2014
- Prepared and packaged non-sterile compounded pharmaceuticals, ensuring compliance with all regulatory standards.
- Assisted in the preparation of sterile products, including injections and IV chemotherapy, maintaining strict aseptic techniques.
- Filled and managed automated dispensing cabinets on nursing units, ensuring timely access to medications for patient care.
- Accurately distributed and accounted for controlled substances, adhering to legal and institutional guidelines.
- Delivered medications to nursing units, including surgical rooms, supporting rapid response to patient needs.
- Managed inventory by stocking medication shelves, monitoring expiration dates, and disposing of expired products according to protocol.
- Prepared and delivered investigational drugs in accordance with research protocols, collaborating closely with clinical teams.
- Responded to and triaged telephone and electronic inquiries regarding medications and patient care.
- Assisted the pharmacist with audits of controlled substance utilization, contributing to compliance and safety initiatives.
- Built various medication kits to support multiple healthcare professionals and ensure efficient patient care delivery.
- Assisted with training new staff, fostering a collaborative and knowledgeable pharmacy team.
- Completed additional duties and special projects as assigned to support the pharmacy's preparation and delivery of medications.
Medical Insurance Claims Processor
NAS Administration Services
Cairo, Egypt
06.2011 - 12.2011
- Conducted daily reviews and analyses of medical claims to ensure accuracy and compliance prior to submission for reimbursement.
- Managed the submission process of medical claims, improving turnaround times for reimbursements.
- Drafted, reviewed, and negotiated service contracts between insurance companies and pharmacy providers, ensuring favorable terms and compliance with regulations.
- Collaborated with healthcare providers and insurance representatives to resolve claims-related inquiries and disputes, enhancing communication and efficiency.
Retail Pharmacy Manager
Ali's Image Pharmacy
Heliopolis, Cairo, Egypt
11.2006 - 11.2010
- Oversaw daily operations of a high-volume pharmacy, ensuring efficient workflow and exceptional customer service.
- Managed pharmacy staff, including hiring, training, scheduling, and conducting performance evaluations to foster a productive team environment.
- Ensured compliance with all pharmacy laws and regulations, maintaining high standards of safety and quality in all operations.
- Collaborated with healthcare professionals to optimize patient care and medication management, improving health outcomes.
- Monitored and managed inventory levels to guarantee the continuous availability of medications, minimizing stockouts and waste.
- Implemented and enforced quality, safety, and infection control protocols to enhance patient and staff safety.
- Provided pharmacological information and advice to patients, addressing inquiries, and promoting understanding of medications.
- Effectively addressed customer complaints and queries, enhancing patient satisfaction and loyalty.
- Prepared and managed the pharmacy's budget, analyzing financial performance to identify opportunities for improvement.
Staff Pharmacist
Ali's Image Pharmacy
Heliopolis, Cairo, Egypt
11.2006 - 11.2010
- Dispensed medications accurately and efficiently, ensuring adherence to prescription guidelines and pharmacy standards.
- Advised patients on the proper use of medications, including potential side effects and interactions, to promote safe and effective treatment.
- Managed inventory levels through regular audits, ensuring the availability of medications while minimizing waste and preventing expiration.
- Organized the pharmacy to facilitate efficient product identification and retrieval, enhancing workflow and customer service.
- Ensured compliance with all pharmacy regulations and standards, maintaining a high level of safety and quality in operations.
- Collaborated with healthcare professionals to optimize patient care and improve health outcomes through effective medication management.
- Provided exceptional customer service by addressing inquiries and resolving concerns to enhance patient satisfaction.
- Assisted with other medical services, including administering injections, and measuring blood pressure and temperature.
Pharmacist
Nasr City Hospital For Health Insurance
Nasr City, , Cairo, Egypt
06.2001 - 12.2002
- Conducted clinical lab testing in accordance with Standard Operating Procedures (SOP), ensuring accuracy and reliability of results.
- Managed laboratory operations, including data entry and analysis, to support effective patient care and treatment decisions.
- Served as an in-patient pharmacist, responsible for prescription filling and patient counseling to ensure optimal medication use and adherence.
- Managed inventory levels, ensuring the availability of medications and supplies while minimizing waste and expiration.
- Processed insurance claims accurately and efficiently, facilitating timely reimbursement and reducing patient financial burden.
Education
Ph.D. - Pharmacy
October 6 Th University
Cairo, Egypt05-2001
Skills
- Laboratory safety protocols
- Research and documentation
- Lab equipment processes
- Safety Compliance
- Hazardous waste management
- Lab equipment maintenance
- Medication Dispensing
- Drug Inventory Management
- Drug Inventory Control
- Prescription Filling
- Pharmacy operations
- HIPAA
- Patient education and counseling
- Patient Counseling
- Employee Scheduling
- Staff Training
Timeline
Biorepository Laboratory Technician
Indiana University Genetics Biobank
02.2021 - 05.2021
Pharmacy Technician
Wlamart
11.2016 - 06.2017
Pharmacy Technician
C.S.Mott Children’s Hospital
01.2014 - 12.2014
Medical Insurance Claims Processor
NAS Administration Services
06.2011 - 12.2011
Retail Pharmacy Manager
Ali's Image Pharmacy
11.2006 - 11.2010
Staff Pharmacist
Ali's Image Pharmacy
11.2006 - 11.2010
Pharmacist
Nasr City Hospital For Health Insurance
06.2001 - 12.2002
Ph.D. - Pharmacy
October 6 Th University
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