Fatma Zemni
Dublin,OH
Summary
I'm focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates.
Eager to take on higher responsibilities
Overview
15
15
years of professional experience
Work History
Amazon
Amazon
03.2022 - Current
- Built professional and trusting relation with customer
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records
Customer Service Representative
Swan Cleaners
11.2016 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information
- Increased efficiency and team productivity by promoting operational best practices
Teller
Citibank
01.2009 - 01.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times
Education
Master of Arts - Commerced International
Ecole Supérieur De Commerce
Tunisia North Africa 10.2010
Bachelor of Science - Ecommerce
Lycée Menzah 6
TUNISIA North Africa06.2005
Skills
- Customer relation
- Client/ Vendor relations
- Process improvements
- Punctual and reliable
- Calm under pressure
- Microsoft office
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Amazon
Amazon
03.2022 - Current
Customer Service Representative
Swan Cleaners
11.2016 - 10.2021
Teller
Citibank
01.2009 - 01.2010
Master of Arts - Commerced International
Ecole Supérieur De Commerce
Bachelor of Science - Ecommerce
Lycée Menzah 6
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Hollianne KanoskiHollianne Kanoski
Bindery Associate /Front Desk Receptionist at PressworksBindery Associate /Front Desk Receptionist at Pressworks