FATMA IŞIK ERSÖZ
IT PROGRAM/PROJECT MANAGER
İSTANBUL,TURKEY
Summary
- Management career with strong leadership, relationship building, result-oriented, strong analytic thinking, problem-solving, planning with future-vision, taking necessary precautions by estimating the risks using program and project management skills.
- Positive can-do nature with high self-motivation.
- Ability to build motivated teams for projects.
- Ability to work compatible with multinational managers, teams and outsource/offshore staff.
- Being a role-model as a leader.
Overview
22
22
years of professional experience
12
12
years of post-secondary education
6
6
Certifications
Work History
Program/Project Manager
Vakıfbank Information Technologies
01.2012 - Current
- Developed and initiated programs & projects, managed costs, and monitored performance.
- Directed 3 Programs (9 Projects) in Vakıfbank Innovative Transformation (VIT) Program with an eye toward innovation, simplicity and time-constraint.
- With VIT Program, Vakıfbank changed its system from IBM mainframe to .Net platform and as database from Adabas to Oracle. Besides changing the whole IT system, enrichment and simplifying of screens and framework are provided, software development speed increased, the system is much more parametric for customers and easy to use
- Accurate/”Customer Hands on” Reporting are provided with logging system and SAP BO solution
- The best achievement of me is to gain the trust of the customers.
- Clarifying scope and stopping unnecessary requests and providing efficiency of software resources
- After VIT, directed mobile applications projects, network/system/data center relocation projects, ATM&POS&Debit/CC projects, directed online & physical Hackathon events.
IT Senior Analyst
Akbank Information Technologies
İstanbul
01.2002 - 01.2012
- Responsible for analysis and technical design of Corporate Loans, Credit Scoring Systems (Consulted by Oliver Wyman) , Cash-Management Systems and Biztalk solutions (Microsoft & Veripark), including 3rd party solutions, evaluating RFP’s and directing POC’s
- Also worked for “Akbank - Malta Branch System Integration Project”, “E-Bidding Project” with the government, building and implementing “Risky Loans- Law System”, participated in “Currency Unit Conversion Project” (TL-YTL)
- Provided effective solutions for client business issues with efficient application of technology and methodologies using best practices.
- Presented business leaders with ROI estimations to drive project planning and execution.
IT Software Developer
Demirbank/HSBC Information Technologies
İstanbul
01.2000 - 01.2002
- Designed and developed software for ATMs (Automated Teller Machines) and Demirbank/HSBC's Internet Banking System.
- Built the Turkey’s first online GSM Bill Payment System transactions
- In “Europay Online Connection Project” built direct connection between HSBC and Europay for authorization of ATM & POS transactions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
MBA - Management & Organizaton
Istanbul University
01.2000 - 12.2000
Computer Science - Internship
Rostock University, Informatic Institute
Rostock 07.1998 - 08.1998
Bachelor of Science - Computer Engineering
Istanbul Technical University
10.1994 - 06.1998
High School -
Bursa Anatolian High School
Bursa 09.1987 - 07.1994
Skills
Experience in various IT departments for 20 year
Worked with over 1000 team members in different programs/projects
Managed over 50000 man/day projects/programs
Worked with several firms both domestic & multinational (IBM, Microsoft, Oliver Wyman, Experian, Veripark, NCR, Banksoft, Diebold, Dgpays etc)
Strong background in Application Development Lifecycle Processes, Project Management, Agile Project Methodology, Procurement Management
“The Best Woman Project Manager” award winner of the year 2017, TPYME organization (http://wwwtpymeorg/)
Good knowledge in IT Governance, IT Service Management, ITIL, CMMI, Risk Management
Easy to adapt different cultures, teams, projects
PMP, PM ID: #1504843 earned: 5 May 2012 (renewed several times)
Certification
• TPY Certificate from “Türk Proje Yönetim Meslek Enstitüsü” (TPMYE), 2017
Timeline
Program/Project Manager
Vakıfbank Information Technologies
01.2012 - Current
IT Senior Analyst
Akbank Information Technologies
01.2002 - 01.2012
MBA - Management & Organizaton
Istanbul University
01.2000 - 12.2000
IT Software Developer
Demirbank/HSBC Information Technologies
01.2000 - 01.2002
Computer Science - Internship
Rostock University, Informatic Institute
07.1998 - 08.1998
Bachelor of Science - Computer Engineering
Istanbul Technical University
10.1994 - 06.1998
High School -
Bursa Anatolian High School
09.1987 - 07.1994