FATMA SULIEMAN AHMEDIN
Customer Service
Anaheim,California
Summary
I'm an experienced saleswomen and call-center looking for a new opportunity within a large retail operation that would enhance and put into effective use of skill in any position at the same time allow opportunities for both professional and personal growth. I've experience in call-center, retail sales and wholesales operation and target driven sales, understand business and financial process of customers, Provide excellent customer satisfaction. I'm energetic and willing to work with a reputable company such as yours, where I can better improve my qualification and add to work experience and where I can grow-up and meet ambition.
Overview
8
8
years of professional experience
Work History
Desk Receptionist
Msheireb Galleria
Doha
11.2022 - 12.2022
- Serve as the building host; welcoming persons approaching or passing by the information booth
- Provide accurate information as requested by customers at the desk or over the phone
- Provide lost and found services
- This includes logging lost items as well as logging turned-in items, and assisting customers who have lost their items
- Maintain a working knowledge of department policies and procedures
- Review schedule of events for each day and know where events are located.
Call Center Representative
Ashghal - Public Works Authority
Doha
10.2021 - 06.2022
- Review over 100 vehicle passage images per day to identify and classify them
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Medical Call Center Representative
Malomatia Company, PHCC
Doha
03.2020 - 05.2021
- In Bound and Out bound calls ( Appointment Reservation and follow up calls )
- Moph : In Bound and Out bound calls ( Covid-19 Consulting, back office ( Request and follow up Tickets)
- Responded to requests, offering excellent support and tailored recommendations to address needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Collections Representative
Neil Debt Collection
Doha
08.2018 - 10.2019
- By establishing contact with delinquent clients and convincing them to make overdue payments
- Resolving customer queries and effectively handling customer' disputes
- Ensuring that all calls follow the prescribed call model
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Recorded all information regarding financial status of customers.
- Negotiated to collect balance in full.
Travel Agent
African Express, Asmara Eritrea
01.2017 - 02.2018
- Making travel reservations
- Offering excellent customer service, dealing with complaints in a calm and diplomatic manner
- Provide excellent customer service to customers who visit the ticket counter
- Converse with customer to determine destination, travel dates, financial considerations, and accommodations required
- Offering face to face and telephone advice to Customers.
City Plaza Mall, Sudan, Khartoum
01.2015 - 12.2016
- Responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets
- Assist customers in selection of items, place new merchandises from stockroom, respect policies and regulations of shop
- Great customer on sales floor and determine the type of merchandise desired
- Operating cash registers managing financial transactions, and balancing drawers, achieving established
Education
High School Certificate -
Lemat International School
AsmaraSkills
Excellent Communication
Creative problem solving
Inbound phone calls
Quality assurance
Logging call information
Fast learner
Excellent attention to details
Fluency in Arabic and English
Timeline
Desk Receptionist
Msheireb Galleria
11.2022 - 12.2022
Call Center Representative
Ashghal - Public Works Authority
10.2021 - 06.2022
Medical Call Center Representative
Malomatia Company, PHCC
03.2020 - 05.2021
Collections Representative
Neil Debt Collection
08.2018 - 10.2019
Travel Agent
African Express, Asmara Eritrea
01.2017 - 02.2018
City Plaza Mall, Sudan, Khartoum
01.2015 - 12.2016
High School Certificate -
Lemat International School