Faton Sela
Brooklyn,NY
Summary
Dynamic professional with a proven track record at Island Volkswagen, enhancing customer satisfaction and driving sales growth. Excelled in teamwork and collaboration, alongside spreadsheet expertise, to exceed monthly sales targets. Skilled in leveraging customer service and problem-solving skills to develop innovative solutions, resulting in increased revenue and productivity.
Overview
4
4
years of professional experience
Work History
Salesperson
Island Volkswagen
02.2024 - 06.2024
- Engaged customers in social conversations to create a pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Customer Success Associate
Island Auto Group
08.2023 - 12.2023
- Assisted in the development of resources such as knowledge base articles and FAQs to streamline customer support processes and empower self-service capabilities.
- Identified upsell opportunities within existing client base delivering customized proposals that resulted in increased revenue for the organization.
- Managed a portfolio of key accounts, ensuring consistent communication and support throughout the customer lifecycle.
- Assisted in the creation and distribution of client-facing materials such as newsletters webinars, and case studies to promote ongoing engagement and deepen relationships.
Driver Specialist
Parking Logistics
09.2022 - 06.2023
- Attended regular training sessions to stay up-to-date on industry best practices for safe and efficient driving techniques.
- Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.
- Trained new drivers in proper procedures for safe operation of vehicles as well as company-specific processes for optimal job performance.
- Collaborated with team members to streamline operations, resulting in increased productivity and smoother workflow.
Sales Associate
Best Buy
09.2020 - 12.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2024
High School Diploma -
James Madison High School
Brooklyn, NY06.2020
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-solving skills
- Time Management
- Spreadsheet expertise
- Data Collection
- Proficient in Microsoft Excel
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Salesperson
Island Volkswagen
02.2024 - 06.2024
Customer Success Associate
Island Auto Group
08.2023 - 12.2023
Driver Specialist
Parking Logistics
09.2022 - 06.2023
Sales Associate
Best Buy
09.2020 - 12.2021
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
James Madison High School
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