Fatou Kine NGOM
Wakefield,MA
Summary
Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.
Overview
19
19
years of professional experience
Work History
Business Administrator
Self Employed
Wakefield, MA
09.2021 - Current
- Managed daily operations and administrative tasks for various client projects.
- Developed and implemented office policies and procedures.
- Performed administrative tasks such as filing documents, updating databases, preparing reports and responding to inquiries.
Mortgage Loan processor
Metro Credit Union
Chelsea, MA
01.2021 - 09.2021
- Collect loans documents and onboard onto Encompass
- Review and ensure all loans files are compliant and complete
- Process wire transfer and send to attorneys
- Process loans from Encompass to COCC system
Mortgage servicing representative
Metro Credit Union
Chelsea, MA
07.2018 - 01.2021
- Handle ticket system regarding customers’ questions about their accounts
- New loans funding (first, 2Fx and HELOCS)
- Calculate payoff Figures
- Process loans conversions
- Setup auto and express payments
- Responsible for HELOC repayments
- Perform post-closing
- Process payments
- Process Verification of Mortgage
- Address change and Returns mail
- Compromised account Transfer (HELOC, First & second Mortgage)
Senior Servicing Specialist
Salem Five Bank
Salem, MA
01.2016 - 06.2018
- Calculate payoff figures for mortgage and equity loans
- Responsible for the quality control of new loans through Encompass
- Upload all new mortgages, equities, overdraft protections into Vision Content
- Reach out to delinquent borrowers and offer loss mitigation programs
- Review borrowers’ files for various loss mitigation options (Repayment plan, Modification)
Commercial Insurance Advisor
Tersea
, Morocco
01.2011 - 01.2013
- Company Overview: Morocco
- Promote auto insurance policies, generate leads and initiate sales.
- Seek potential customers over the phone to advise and sell insurance policies
- Serve as representative and liaison between car dealers and customers seeking subscription
- Address customer inquiries; interpret and deliver information; propose suggestions; provide guidance; identify, investigate and negotiate conflicts.
- Morocco
Marketing and Communications Associate
Africa Group Challenge
, Morocco
01.2009 - 01.2010
- Company Overview: Morocco
- Script, edit, and arrange production of newsletters.
- Manage all direct mail projects; monitor production teams; oversee print operations and coordinate mailing process.
- Coordinate, plan and contribute at trade shows and special events for the marketing of the product Managentsia
- Plan and manage the production of publicity brochures, direct mail leaflets, handouts, photographs, and multimedia programs.
- Write and distribute press releases on an as-needed basis
- Morocco
Store Associate
Intersport
, Morocco
01.2007 - 01.2009
- Company Overview: Morocco
- Make sure store is clean and promotional items displayed accordingly
- Maintain quality of service and day to day operations
- Check inventory and order goods as needed
- Assist the Supervisor with the day to day accounting of the store
- Remain Knowledgeable on products offered and discuss available options
- Team up with co-workers to ensure proper customer service
- Morocco
Education
Master’s - management
Caen Basse University
01.2016
Certification - Marketing
Sherbrook College
01.2009
Certified Marketing Analyst -
ETF DUALE, Morocco
Morocco01.2008
Languages: French (Fluent) and Spanish (Fluent), Wolof
01.2007
ESL Language -
Bunker Hill Community College
Skills
- Loan document management
- Encompass proficiency
- Wire transfer processing
- Post-closing review
- New loan funding
- Payment processing
- Troubleshooting issues
- Time management
- Attention to detail
- Processing documents
- Residential mortgage lending regulations
- Pipeline management
- Customer account management
- Team collaboration
- Document review
Languages
- English
- French (Fluent)
- Spanish (Fluent)
- Wolof
Timeline
Business Administrator
Self Employed
09.2021 - Current
Mortgage Loan processor
Metro Credit Union
01.2021 - 09.2021
Mortgage servicing representative
Metro Credit Union
07.2018 - 01.2021
Senior Servicing Specialist
Salem Five Bank
01.2016 - 06.2018
Commercial Insurance Advisor
Tersea
01.2011 - 01.2013
Marketing and Communications Associate
Africa Group Challenge
01.2009 - 01.2010
Store Associate
Intersport
01.2007 - 01.2009
Master’s - management
Caen Basse University
Certification - Marketing
Sherbrook College
Certified Marketing Analyst -
ETF DUALE, Morocco
Languages: French (Fluent) and Spanish (Fluent), Wolof
ESL Language -
Bunker Hill Community College