Fatou Seck
Dublin,UAE (Dubai)
Summary
Enthusiastic [Job Title] eager to contribute to production and support quality work. Team-oriented, dedicated and level-headed under pressure. Handles stress well and quickly flexes with changing demands. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
3
3
years of professional experience
Work History
IT Support
Burotic Center
01.2019 - 12.2021
- Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux.
- IT Inventory: Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies.
- Collaborate with users and managers to understand and assess computing and system needs and requirements.
- Evaluate current technology use and needs of the company and recommends software and hardware improvements.
- Assist in backup, security, and user help systems
- Remain current on advances in technology.
- Provide technical support to users.
- Developed comprehensive IT support documentation to facilitate faster issue resolution.
- Partnered with IT support to troubleshoot and address platform issues.
- Provided first- and second-line IT support for internal colleagues.
- Enhanced user satisfaction by providing timely and accurate IT support services.
Data Entry Clerk
IT Solutions Plus
03.2019 - 02.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Diploma accredited by ATHE UK for Level 4 (Ist year) in Computing - Computing
Nest Academy of Management Education (NAME)
Dubai, U.A.E.01.2024
High School Diploma -
Lycee Saint-Pierre
Dakar, Senegal07.2018
Skills
- French
- English
- Website and content Creator
- Mobile applications
- Software Tester
- IT support
- Software maintenance
- Scan
- Translation of documents
- Office work (receiving and dispatching calls, filing, writing letters)
- Gave solutions for the production
- Word
- PowerPoint
- Excel
- Salesforce
- IT Support Services
- Basic IT support
- First Line IT Support
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Data Entry Clerk
IT Solutions Plus
03.2019 - 02.2020
IT Support
Burotic Center
01.2019 - 12.2021
Diploma accredited by ATHE UK for Level 4 (Ist year) in Computing - Computing
Nest Academy of Management Education (NAME)
High School Diploma -
Lycee Saint-Pierre
Similar Profiles
Katie Ludlow RN BSN OCNKatie Ludlow RN BSN OCN
Assistant Nurse Manager at University Hospitals Seidman Cancer Center – Geauga Medical CenterAssistant Nurse Manager at University Hospitals Seidman Cancer Center – Geauga Medical Center
Brandy RuckerBrandy Rucker
Counselor Intern at Oxford Treatment Center (American Addiction Center)Counselor Intern at Oxford Treatment Center (American Addiction Center)
Blade CrutchfieldBlade Crutchfield
Telemetry Monitor Technician at Sarah Bush Lincoln Health Center Mattoon Health Care CenterTelemetry Monitor Technician at Sarah Bush Lincoln Health Center Mattoon Health Care Center
Ahmed OsmanAhmed Osman
Assistant Manager - Digital Support at Emirates NBD Bank, P.J.S.CAssistant Manager - Digital Support at Emirates NBD Bank, P.J.S.C
AMAAN ASHRAF ZAVERIAMAAN ASHRAF ZAVERI
Sales executive at AUZ GENERAL TRADINGSales executive at AUZ GENERAL TRADING