Summary
Overview
Work History
Education
Skills
Timeline
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Fatou Sowe

Fatou Sowe

College Park,GA

Summary

A Highly motivated and results driven professional with extensive experience in customer service roles. Enthusiastic in Sales with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and service as well as creating solutions for customers to drive loyalty, retention and revenue. A very hardworking and passionate team leader with strong organizational skills and the ability to effectively collaborate with diverse teams. Always ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A proactive and adaptable individual with a strong work ethic and commitment to achieving excellence. Highly adapt at training, managing, coaching, and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization.

Overview

7
7
years of professional experience

Work History

Security Officer

All N One Security
04.2021 - 12.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked and verified photo identification prior to granting facility access.

Stocker

Walmart Distribution Center
07.2020 - 12.2020
  • Receiving and processing incoming stock and materials and also packing and shipping orders
  • Tagging and leveling merchandise
  • Make sure all the items listed are in the package before sealing
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Passenger assistant Supervisor/ Baggage Handler Agent

Hartsfield jackson, Prospect Airport Services
03.2017 - 08.2019
  • Greet passengers in a friendly and respectful manner
  • Assisted passengers in wheel chairs that needed to be transported to or from the gate during departure or arrival
  • Communicated with gate agents regards to what kind of assistance that particular passenger needed
  • Assign flights to my co workers to help pick up passengers
  • Assist gate agents with inbounds and outbounds
  • Reports any suspicious activities to my manager
  • Make sure that all assigned employees are at their designated gates before the arrival of the flight
  • Bag handler
  • Assist united airline in tagging bags for customers at the ticket counter
  • Search all cars that come through the gate, making sure they have no weapon , dangerous or illegal substance with them
  • Read their badge tags making sure they have the right badge to get in the facility
  • Go around the parking deck to count the number of spaces the people might be able to fill up

Manager / Server

BOLE ETHOPIAN RESTURANT
05.2019 - 07.2020
  • Greet customers and present them ith the menus and take their others
  • Organize and supervise shifts
  • Make sure that everything is in order both on the floor and kitchen
  • Making sure that the customers are served their food in a timely manner
  • Make sure that customers are happy and report to me any complain they may have
  • Training staffs to follow restaurant procedures
  • Maintain safety and food quality standards
  • Deliver check and collect payment
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.

Courtesy Officer Supervisor

All N One Security
12.2021 - Current
  • Notified management of issues such as suspected theft or property defacement.
  • Resolved customer complaints to full satisfaction of customer.
  • Observed activity on property and departing guests to guard against theft of company assets.
  • Recorded, reported and mitigated property damage, unusual incidents and equipment malfunction.
  • Examined doors, windows, gates and other community areas to proactively identify security issues.
  • Checked parking lot for unauthorized vehicles and bicyclists and monitored bicycle rack.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Education

Bachelor of Arts - Aviation

Middle Georgia College
Cochran, GA

Associate of Arts - Business

Atlanta Metropolitan State College
Atlanta, GA

Banneker Benjamin High
2017

Skills

  • Cold Calling
  • Sales engagement
  • Prospecting
  • Excellent Communication skills both verbal and written
  • Problem solving skills
  • Leadership
  • I can work both independently or with a team
  • Time management and organizational skills
  • I have a lot of patience and can work with anyone
  • Positive attitude
  • Eager and a fast learner
  • Sales
  • Decision making
  • Self motivation
  • Good work Ethic
  • Empathy
  • Independence
  • Motivation
  • Digital literacy
  • B2B Sales
  • Sales Expertise
  • Negotiation
  • Persuasion

Timeline

Courtesy Officer Supervisor

All N One Security
12.2021 - Current

Security Officer

All N One Security
04.2021 - 12.2021

Stocker

Walmart Distribution Center
07.2020 - 12.2020

Manager / Server

BOLE ETHOPIAN RESTURANT
05.2019 - 07.2020

Passenger assistant Supervisor/ Baggage Handler Agent

Hartsfield jackson, Prospect Airport Services
03.2017 - 08.2019

Bachelor of Arts - Aviation

Middle Georgia College

Associate of Arts - Business

Atlanta Metropolitan State College

Banneker Benjamin High
Fatou Sowe