Roger Herny
Houston
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
CommonSpirit Health
Houston, TX
10.2024 - 03.2026
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
Call Center Customer Service Representative
CommonSpirit Health
Houston, TX
06.2023 - 02.2024
- Resolved customer inquiries and complaints in a timely and efficient manner.
- Assisted customers with placing their food orders for breakfast,lunch,and dinner.
- Managed a high volume of inbound calls while keeping a professional demeanor and providing personalized assistance
Food and Nutrition Specialist
Humble Independent School District
Houston, TX
10.2022 - 05.2023
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
- Sustained cleanliness and organization of the kitchen area, adhering to sanitation guidelines
- Operated various kitchen equipment such as ovens, grills, fryers, etc
Customer Service Representative
Harris County Toll Road Authority
Houston, TX
06.2021 - 05.2022
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Security Officer
GuardTexas
Houston, TX
07.2017 - 06.2021
- Ensured the safety of the traveling public by conducting explosives residue tests.
- Alerted law enforcement to suspicious activities and people.
- Protected personal and company property from robbery, vandalism, and unauthorized entry.
- Approved entrance papers and granted or denied building access.
- Respond to emergency calls and assist in the medical and restraint of people.
- Patrol the hospital grounds, ensuring the safety of all visitors and employees.
- Observing and reporting criminal activity
- Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.
Direct Care Staff
The Sean Ashley House
Houston, TX
07.2015 - 03.2017
- Provided direct care and support to individuals with disabilities, while maintaining their safety, well-being, and personal growth
- Assisted individuals with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Monitored vital signs regularly making sure the health and stability of individuals under care
Cashier
Walmart Supercenter
Houston, TX
01.2015 - 12.2016
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Helped customers by answering their questions and completing their requests.
Stocker/Cashier
Walmart
02.2015 - 12.2015
- Made sure shelves were properly stocked at all times to meet customer demand and maintain an attractive store appearance
- Efficiently unloaded delivery trucks using appropriate equipment such as pallet jacks or hand trucks
- Followed safety protocols when handling hazardous materials or fragile items during stocking processes
- Assisted customers in locating specific products on the sales floor and provided recommendations based on their needs
Loader/Unloader
Walmart Supercenter
Houston, TX
02.2014 - 09.2014
- I unloaded the backroom trucks while placing items on a pallet to be taken out to the sales floors to be put on to shelf's
Cashier
Whataburger
Houston, TX
05.2013 - 12.2013
- Take customers orders while working in the drive through.
- Make sure front lobby and restrooms were clean at all
Education
Some College - Business Management
Houston Community College
Houston, TX05-2013
High School -
Hastings High School
Houston, TX12-2006
Skills
- Working with people with autism and cashier
- Caregiving - Caregiving experience (3-5 years)
- Wound care
- Management
- Customer service
- Security
- Stocking
- Loss Prevention
- Typing
- Cash Handling
- Group home experience
- Driving
- Microsoft Word
- Customer Service
- Dressing assistance
- Surveillance
- Windows
- Outbound sales
- Providing care for clients - Clients cared for monthly (1-3 people)
- Food service
- Dishwashing
Cold Calling
Certification
- Non-CDL Class C
- Driver's License
- Class D Security
- Guard Card
- Class D Security License
- Security Guard
Timeline
Security Officer
CommonSpirit Health
10.2024 - 03.2026
Call Center Customer Service Representative
CommonSpirit Health
06.2023 - 02.2024
Food and Nutrition Specialist
Humble Independent School District
10.2022 - 05.2023
Customer Service Representative
Harris County Toll Road Authority
06.2021 - 05.2022
Security Officer
GuardTexas
07.2017 - 06.2021
Direct Care Staff
The Sean Ashley House
07.2015 - 03.2017
Stocker/Cashier
Walmart
02.2015 - 12.2015
Cashier
Walmart Supercenter
01.2015 - 12.2016
Loader/Unloader
Walmart Supercenter
02.2014 - 09.2014
Cashier
Whataburger
05.2013 - 12.2013
Some College - Business Management
Houston Community College
High School -
Hastings High School