Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatou Tina Dia

Belle Mead,NJ

Summary

Senior Customer Representative with FedEx Services, skilled in resolving complex shipping issues and improving customer satisfaction. Strong problem-solving abilities combined with international business expertise lead to consistent delivery of exceptional service. Maintains high quality control standards while fostering positive relationships across diverse networks.

Overview

29
29
years of professional experience

Work History

Sr. Specialty Customer Representative

Fedex Services
Somerset, NJ
01.2023 - Current
  • Facilitated delivery of critical medical shipments with precision.
  • Collaborated with Customs agents to expedite international shipment clearance.
  • Liaised with FedEx Executive Branch to address customer issues.
  • Managed customer correspondence, created traces, and resolved lost shipments efficiently.
  • Coordinated with managers to foster positive customer relations across networks.
  • Handled resolution of complex issues for external and internal customers in critical shipping scenarios.
  • Send follow-up emails to ensure timely issue resolution.
  • Maintained quality control standards while seeking improvements in customer service.

Sr. Specialty Customer Representative

FedEx Services
Somerset, NJ
01.2021 - 01.2023
  • Demonstrated strong problem solving skills in addressing customer issues.
  • Responded to customer inquiries via email.
  • Managed large amounts of emails.
  • Updated job knowledge by participating in educational opportunities.
  • Participated in team meetings to discuss best practices for resolving customer issues.
  • Prioritized tasks effectively to meet deadlines.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Followed up on customer inquiries not immediately resolved by emails.

Senior Customer Service Representative

FedEx Services
Somerset, NJ
01.2001 - 01.2021
  • Resolved complaints by communicating effectively with customers and management.
  • Processed shipments and tracked packages using internal software systems.
  • Coordinated delivery schedules to ensure efficient service for clients.
  • Assisted customers with inquiries and provided timely solutions to issues.
  • Assisted customers with shipping inquiries and package tracking.
  • Handled difficult situations with tact, diplomacy, and professionalism.

Hub handler-Checker Sorter

FedEx Express
Newark, Airport(EWR)
01.1997 - 01.2001
  • Loaded and unloaded packages from delivery vehicles and sorting systems.
  • Sorted packages by destination to facilitate timely delivery.

Education

GROW: Get Ready For Opportunities At Work Fall: 2024 - CitCat 360: Business Intelligence & Analytics

FedEx Corporation
Memphis, TN
11-2024

FedEx Services Certicate of Business Essentials - Business Management

JACK WELCH MANAGEMENT INSTITUTE
Washington, DC
12.2021

2 Years Under Graduate - Economics

University Cheikh Anta Diop
Dakar, Senegal
12.1995

High School Diploma - General Studies & Economics

Lycee Seydina Limamou Laye
Dakar, Senegal
12.1993

Skills

  • Business financial acumen
  • Professional communication
  • International business expertise

Languages

  • English, Advanced
  • French, Advanced
  • Wolof-African

Timeline

Sr. Specialty Customer Representative

Fedex Services
01.2023 - Current

Sr. Specialty Customer Representative

FedEx Services
01.2021 - 01.2023

Senior Customer Service Representative

FedEx Services
01.2001 - 01.2021

Hub handler-Checker Sorter

FedEx Express
01.1997 - 01.2001

GROW: Get Ready For Opportunities At Work Fall: 2024 - CitCat 360: Business Intelligence & Analytics

FedEx Corporation

FedEx Services Certicate of Business Essentials - Business Management

JACK WELCH MANAGEMENT INSTITUTE

2 Years Under Graduate - Economics

University Cheikh Anta Diop

High School Diploma - General Studies & Economics

Lycee Seydina Limamou Laye

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