Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LNGG
Timeline
Generic

Fatouma Elmi

Summary

Dedicated and multilingual professional with over 10 years of experience supporting individuals, families, and vulnerable populations in humanitarian and government sectors. Proven expertise in trauma-informed care, crisis response, and community engagement. Fluent in French, English, and Arabic. Committed to promoting dignity, inclusion, and access to essential services.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Associate / Cashier

Saint James Thrift Shop
11.2024 - 04.2025
  • - Delivered compassionate customer service to economically vulnerable individuals and families
  • - Promoted dignity and inclusion while assisting with access to essential goods
  • - Handled sensitive interactions and resolved customer issues using empathy and problem-solving
  • - Maintained a safe, clean, and welcoming environment
  • - Collaborated with volunteers and staff to ensure smooth operations
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers in locating items and provided product information.

Translator, Diplomatic Affairs

Government of Djibouti – Prime Minister’s Office
10.2017 - Current
  • - Provide French-Arabic-English translation and diplomatic communication support
  • - Assist in foreign relations efforts and coordination with international partners

Social Work Assistant & M&E Manager

National Union of Djibouti Women / Center d’Écoute
01.2015 - 01.2017
  • - Supported survivors of domestic violence through emotional support and social service referrals
  • - Facilitated life-skills workshops and group counseling under licensed supervision
  • - Maintained accurate case records and contributed to program evaluations
  • - Coordinated outreach events and trainings to raise awareness on gender-based violence

Economic Security Field Officer

Red Cross – International Committee (Yemen)
12.2011 - 06.2013
  • - Conducted economic assessments and implemented microeconomic initiatives for at-risk communities
  • - Supported program management using data collection and results-based monitoring tools
  • - Delivered first aid training and participated in psychosocial support interventions
  • - Liaised with community leaders to ensure culturally appropriate service delivery

Education

Master’s Degree - International Relations

Bachelor’s Degree - Social Arts

Master of Arts - International Relations

University of York
03-2024

Skills

  • - Trauma-Informed Client Support
  • - Comprehensive Client & Family Assessments
  • - Crisis Intervention & De-escalation
  • - Social Service Navigation (housing, employment, benefits)
  • - Community Resource Coordination
  • - Microsoft 365 & Administrative Systems
  • - Rapport & Trust Building
  • - Recordkeeping & File Management
  • - Bilingual Communication (French, English, Arabic)
  • Strong work ethic
  • Reliability and punctuality
  • Team player mentality
  • Upselling strategies

Accomplishments

  • Collaborated with team of 12 in the development of policy Brief in Health Inventions.
  • Supervised team of 15 staff members.

Certification

  • Trauma-Informed Care
  • Gender-Based Violence Response
  • Human Trafficking Awareness
  • Psychosocial & Mental Health (UNHCR, Intersos)
  • Protection & Direct Assistance to Trafficked Persons (IOM)

LNGG

Fluent in French, English, and Arabic

Timeline

Customer Service Associate / Cashier

Saint James Thrift Shop
11.2024 - 04.2025

Translator, Diplomatic Affairs

Government of Djibouti – Prime Minister’s Office
10.2017 - Current

Social Work Assistant & M&E Manager

National Union of Djibouti Women / Center d’Écoute
01.2015 - 01.2017

Economic Security Field Officer

Red Cross – International Committee (Yemen)
12.2011 - 06.2013

Bachelor’s Degree - Social Arts

Master’s Degree - International Relations

Master of Arts - International Relations

University of York
Fatouma Elmi