Summary
Overview
Work History
Education
Skills
Timeline
Dancing
Dancing
Generic

Fatoumata Bamba

Philadelphia, PA,PA

Summary

High-energy, dynamic, and communicative Client Service Professional with expertise in finding solutions to scheduling issues and resolving customer and team conflict. Passionate Childcare Provider with 4+ years of experience guiding children with special needs through daily routines and activities. Knowledgeable about optimal childcare methods for children ages newborn-11yrs through coordinated participation in school activities, sports, and other events with balance approaches. A seasoned pet care provider who has achieved and surpassed parental goals while ensuring enjoyable experiences for children.

Overview

6
6
years of professional experience

Work History

Appointment Scheduling Specialist

Maximus Call Center
Milwaukee, WI
07.2021 - Current
  • Scheduled 200+ COVID-19 patient appointments and cultivated partnerships with managed care organizations, hospitals, and insurance carriers to promote swift payment and issue resolution.
  • Managed more than 120 incoming calls per day.
  • Acted as first point of contact and set appointments for prospective clients.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Scored 100% Quality Assurance rating over more than 50% of contract period & scored 90%+ over more than 80% of contract period
  • Used Citrix Workspace to make outbound calls and schedule appointments.

Home Health Aide

SYNERGY HomeCare
Bala, PA
01.2020 - 05.2021
  • Assisted with client personal care needs to foster independence and well-being.
  • Tracked and reported clients' progress based on observations and conversations.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Created and maintained orderly and calm environment for optimal patient care and safety.
  • Prepared 700+ high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Delivered high level of assistance with cooking, meal preparation, and shopping.

Private Nanny

Private Client
Lansdowne, PA
01.2018 - 04.2021
  • Communicated with children ages newborn to 11y/o at age-appropriate levels to encourage understanding and foster relationships.
  • Supervised child with mental disability and provided family with developmental help and learning devices.
  • Prepared 14+ weekly tasty, healthy, age-appropriate snacks and meals for children to encourage good eating habits.
  • Led indoor and outdoor recreational & educational activities to entertain and occupy children.
  • Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Lead Environmental Services Housekeeper

Pebblestone Management
Philadelphia, PA
04.2019 - 01.2020
  • Coordinated with property owners to ensure optimal maintenance and management of 7 private properties.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
  • Supervised supplies in inventory and submitted reorder requests.
  • Administered cleaning of floor, carpets, and mattresses, and provided extra room furniture, bedding, linen, and towels for guests.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

Education

Associate of Arts - Health Care Studies

Community College of Philadelphia
Philadelphia, PA
06.2023

High School Diploma -

Penn Wood High School
Lansdowne, PA
06.2019

Skills

Leadership & Management

  • Presentation & Public Speaking
  • Meeting Planning & Preparation
  • Organizational Leadership Skills
  • Verbal and Written Communication
  • Cross-Culture Team Building

Customer Service Operations

  • Expertise in Microsoft Office (Excel, PowerPoint, Word), and MS Access
  • Microsoft Teams, Zoom Skype, GoToMeeting
  • Bilingual: French & English
  • Type 60 wpm
  • Telehealth Background

Timeline

Appointment Scheduling Specialist

Maximus Call Center
07.2021 - Current

Home Health Aide

SYNERGY HomeCare
01.2020 - 05.2021

Lead Environmental Services Housekeeper

Pebblestone Management
04.2019 - 01.2020

Private Nanny

Private Client
01.2018 - 04.2021

Associate of Arts - Health Care Studies

Community College of Philadelphia

High School Diploma -

Penn Wood High School

Dancing

Natural-born, artistic, and lively Dancer of more than 7+ years of stage performance experience and a broad range of dance skills: modern, ballet, jazz, hip-hop, tap, etc. Trained under Philadanco Dance School in 2016 & 2017.

Dancing

Natural-born, artistic, and lively Dancer of more than 7+ years of stage performance experience and a broad range of dance skills: modern, ballet, jazz, hip-hop, tap, etc. Trained under Philadanco Dance School in 2016 & 2017.

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Fatoumata Bamba