Fatoumata Coulibali
Queens,NY
Summary
Solid record of accomplishing challenging delivery goals under tight deadlines to satisfy customers and enhance business operations. Knowledgeable about using equipment, tracking movements and organizing documents. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Flexible hard worker ready to learn and contribute to team success. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
2
2
years of professional experience
Work History
Transportation Coordinator
Empress Ambulance Service
Valhalla, NY
04.2023 - Current
- Ensured compliance with all relevant laws and regulations pertaining to transport operations.
- Analyzed network distribution and performed optimization studies to recommend changes for reducing cost.
- Monitored daily routes and delivery schedules, tracking dispatches in real-time.
- Created transportation plans that optimized cost savings while meeting customer expectations on time delivery.
- Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
- Communicated delays and early arrivals to management.
- Reviewed contracts between company and its suppliers and carriers periodically to ensure terms remain up-to-date.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Provided training and guidance on proper loading techniques when necessary to ensure safe handling of goods during transport.
- Maintained records of freight costs, delivery times, and inventory levels to ensure efficient operations.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Provided guidance on end-of-life decisions based on ethical principles and legal regulations.
Customer Service Representative
Senior Care Emergency Medical Services
The Bronx, NY
10.2021 - 04.2022
- Improved customer service wait times to mitigate complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Planned, assigned and directed [Number] fleet drivers to promote successful deliveries and excellent customer service.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Performed data entry of patient demographics into EMR system.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
Associate of Science - Medical Administrator
Monroe College
The Bronx, NY06-2024
High School Diploma -
Hillcrest High School
Jamaica, NY06-2019
Timeline
Transportation Coordinator
Empress Ambulance Service
04.2023 - Current
Customer Service Representative
Senior Care Emergency Medical Services
10.2021 - 04.2022
Associate of Science - Medical Administrator
Monroe College
High School Diploma -
Hillcrest High School
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