Fatoumata Diallo
Boston,MA
Summary
Developed strong observational and situational awareness skills in customer security & satisfaction-focused environments. Proven ability to handle emergency situations and enforce safety protocols. Seeking to transition into new field where these skills can contribute to maintaining safe and orderly environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
Marshalls
12 Mountain Rd Glen Burnie, MD 21061
10.2023 - 09.2025
- Assisted customers with product selection and inquiries, ensuring exceptional service.
- Maintained organized merchandise displays to enhance shopping experience.
- Executed daily sales transactions accurately and efficiently at point of sale.
- Collaborated with team members to achieve store sales goals through effective communication.
- Processed inventory shipments and conducted stock checks to maintain optimal inventory levels.
- Implemented visual merchandising strategies to drive customer engagement and promote seasonal promotions.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Manager
Sweet Frog
2562 Solomons Island Rd Annapolis, MD 21401
05.2024 - 04.2025
- Supervised daily operations to ensure efficient customer service and product quality.
- Trained new team members on operational procedures and best practices.
- Developed promotional strategies to increase customer engagement during peak hours.
- Collaborated with management to refine inventory management processes and reduce waste.
- Assisted in scheduling staff shifts to optimize coverage and improve workflow efficiency.
- Implemented customer feedback initiatives to enhance service delivery and satisfaction levels.
- Monitored cash handling procedures to maintain accuracy and accountability within team operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Certified Nursing Assistant
Right At Home Health Care
1997 Annapolis Exchange Pkwy Annapolis, MD 21401
08.2023 - 11.2024
- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs, accurately documenting changes for healthcare team review.
- Collaborated with nursing staff to implement care plans tailored to patient needs.
- Educated patients and families on health management strategies, fostering independence.
- Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
- Supported mobility through safe transfer techniques, promoting patient dignity and safety.
- Communicated effectively with interdisciplinary teams to ensure comprehensive care delivery.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
High School Diploma -
Anne Arundel Community College
Arnold, MDSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Outgoing personality
- Conflict resolution
- Client service
- Policy and procedure adherence
- Negotiation tactics
Languages
English
Native or Bilingual
French
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Fulani
Native or Bilingual
Timeline
Assistant Manager
Sweet Frog
05.2024 - 04.2025
Sales Associate
Marshalls
10.2023 - 09.2025
Certified Nursing Assistant
Right At Home Health Care
08.2023 - 11.2024
High School Diploma -
Anne Arundel Community College