Robert Faiello
Chino Hills,CA
Summary
Dynamic Retail Store Manager with 14 years of experience in team building, operational performance, and effective communication. Proven track record of enhancing store operations and achieving customer satisfaction through strategic leadership. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Marshalls
Whittier, California
08.2011 - Current
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained and managed a team of 80+ employees.
- Built and maintained strong working relationships with team members.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Field Training Manager
Lakeshore Learning
Carson, California
03.1997 - 04.2011
- Organized and coordinated training sessions for new employees.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Developed training materials, including manuals, guides and handouts.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Education
Some College (No Degree) - Presentation And Set Design
FIDM
Los Angeles, CAGraphic Design
Long Beach City College
Long Beach, CASkills
- Team building
- Operational performance
- Effective communication
- Employee training
- Sales strategy
- Loss prevention
Certification
- Learning and Development Facilitator
- Emerging Leader Program
- Special Projects Lead
Timeline
Retail Store Manager
Marshalls
08.2011 - Current
Field Training Manager
Lakeshore Learning
03.1997 - 04.2011
Some College (No Degree) - Presentation And Set Design
FIDM
Graphic Design
Long Beach City College