Sandra Brewer
Retail Manager
Port Saint Lucie,FL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Retail Store Manager
Family Dollar
Vero Beach, FL
07.2019 - Current
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed routine store inventories.
- Managed store organization, maintenance, and purchasing functions.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted orders for new inventory.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Commissary Manager
Mid Orange Correctional Facility
Warwick, NY
04.2004 - 09.2005
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Authored incident reports for management on violations and discrepancies.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Oversaw and maintained custody of Number inmates in maximum security.
Education
Diploma -
Tappan Zee High School
Orangeburg, NY 06.1990 - 06.1994
Criminal Justice
Orange County Community College
Middletown, NY 05.2003 - 09.2004
Skills
Point of Sale systems
Meticulously detail-oriented
Quality assurance
Accurate money handling
Stock management
Decision-making skill
Scheduling knowledge
Strong multi-tasking
Merchandising
Dependable and reliable
Order management
Relationship building and management
Maximizing profitability
Team leadership and coaching
Staff training and development
Vendor management
Team Building
Goals and performance
Customer Response
Store displays
Staff Management
Training and mentoring
POS systems
Bank deposit procedures
Product and service sales
Hourly shift management
Personnel development
Strategic thinker
Customer Relations
Opening and closing procedures
References
Sargent Sammy Khalil
Middletown NY Police Department
K9 Sargent Tad Instant
Fort Pierce Police Department
Danny Green
Port St Lucie Police Department
Will Williams
Port St Lucie Sheriff Department
Eric Gruber
Indian River Sheriff Department
Timeline
Retail Store Manager
Family Dollar
07.2019 - Current
Commissary Manager
Mid Orange Correctional Facility
04.2004 - 09.2005
Criminal Justice
Orange County Community College
05.2003 - 09.2004
Diploma -
Tappan Zee High School
06.1990 - 06.1994