Sandra Brewer

Retail Store Manager

Family Dollar

Vero Beach, FL

07.2019 - Current

Established and optimized schedules to keep coverage and service in line with forecasted demands.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Maintained customer satisfaction with quick and professional handling of product returns.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Trained team members in successful strategies to meet operational and sales targets.
Completed routine store inventories.
Managed store organization, maintenance, and purchasing functions.
Optimized store displays and appearance via strategic merchandising.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Submitted orders for new inventory.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Mentored team members to enhance professional development and accountability in workplace.
Created employee schedules to align coverage with forecasted demands.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assisted with hiring, training and mentoring new staff members.
Developed and implemented successful staff incentive programs to motivate employees.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Completed point of sale opening and closing procedures.
Approved regular payroll submissions for employees.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Rotated merchandise and displays to feature new products and promotions.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.