FATOUMATA DIANDA
Operating analyst, Business analyst , Process improvement
Salt Lake City,UT
Summary
Operations & Safety Intern analyzing operational records, reconciling discrepancies, and turning findings into Excel dashboards and KPI reports for leadership. Supports ERP implementation, Data Validation, process standardization, and root-cause analysis across Operations, Safety, HR, Transportation, Maintenance, and QA. Translates complex data into clear recommendations that improve workflow consistency and decision-making.
Overview
2
2
Language
7
7
years of professional experience
Work History
Retail Associate / Store Operations
WALMART
West Valley City, UT
06.2019 - Current
- Handle 30 customer interactions per shift while maintaining accuracy, service quality, and a steady store flow.
- Identify discrepancies affecting inventory, workflow, and customer experience, then support practical corrective actions with the team.
- Analyze recurring store issues using data analysis, root-cause analysis, and KPI reporting to surface improvement opportunities.
- Support daily operations by following procedures, controls, safety requirements, and compliance standards in a high-volume environment.
- Prioritize competing tasks and changing business needs while meeting operational deadlines and maintaining attention to detail.
- Communicate operational concerns and recommendations to management, using PivotTables and XLOOKUP to support workflow tracking.
Operations & Safety Intern
NICHOLAS & COMPANY
Salt Lake City, UT
05.2026 - 08.2026
- Analyzed 600+ operational records to identify trends, discrepancies, performance gaps, and process improvement opportunities.
- Built Excel dashboards and KPI reports, turning operational data into clear management presentations and actionable insights.
- Applied XLOOKUP, PivotTables, Goal Seek, Data Tables, and Data Validation to reconcile business information and verify accuracy.
- Supported ERP implementation and system cutover by reviewing records, validating data, and correcting inconsistencies before transfer.
- Conducted process analysis to pinpoint workflow gaps, inefficiencies, and repetitive tasks that affected operational performance.
- Documented and standardized business processes and workflows to improve consistency, accuracy, and cross-functional execution.
- Investigated operational issues, performed root-cause analysis, and prepared executive summaries and presentations with recommended actions.
Bilingual Customer Operations Representative
MOVATE
Salt Lake City, UT
05.2025 - 12.2025
- Supported 50+ customer accounts in a high-volume operations setting, balancing accuracy, urgency, and service quality.
- Reviewed customer account data in CRM and internal systems to identify discrepancies and resolve operational issues.
- Investigated account questions by comparing data across multiple systems and tracing root causes.
- Maintained accurate records while processing multiple time-sensitive requests and operational updates.
- Partnered with internal teams to resolve complex customer issues and coordinate timely follow-up.
- Communicated solutions, recommendations, and status updates clearly to customers and internal stakeholders.
- Managed competing priorities while maintaining quality, productivity, accuracy, and service standards.
Bilingual Customer Service Representative
DOTERRA INTERNATIONAL
Pleasant Grove, UT
01.2024 - 03.2025
- Tracked $5000 in account discrepancies while reviewing billing, shipping, and transaction records.
- Resolved 35 customer cases per shift while balancing billing, order, and account inquiries.
- Analyzed customer accounts, orders, and transactions to identify discrepancies and determine accurate resolutions.
- Reviewed internal systems to investigate billing, shipping, and account issues across multiple records.
- Maintained accurate records and documentation while managing high-volume requests and competing priorities.
- Coordinated with internal departments to resolve inquiries promptly and communicate clear updates to customers.
- Built XLOOKUP, PivotTables, and Dashboards to support KPI reporting and recurring account analysis.
Education
Master of Business Administration - Business Analytics
WESTMINSTER UNIVERSITY
Salt Lake City, UT05-2026
Master's Degree - Taxation
ESCO-IGES
Burkina Faso06-2015
Master's Degree - Business Law
UNIVERSITY OF OUAGADOUGOU
Burkina Faso06-2013
Skills
XLOOKUP
PivotTables
GOLD SEEK
DATA TABLE
Dashboards
Data analysis
KPI reporting
CRM systems
ERP implementation support
Data reconciliation
Process analysis
Root-cause analysis
Data Validation
Timeline
Operations & Safety Intern
NICHOLAS & COMPANY
05.2026 - 08.2026
Bilingual Customer Operations Representative
MOVATE
05.2025 - 12.2025
Bilingual Customer Service Representative
DOTERRA INTERNATIONAL
01.2024 - 03.2025
Retail Associate / Store Operations
WALMART
06.2019 - Current
Master's Degree - Business Law
UNIVERSITY OF OUAGADOUGOU
Master's Degree - Taxation
ESCO-IGES
Master of Business Administration - Business Analytics
WESTMINSTER UNIVERSITY