Fatoumata Gakou

• Create and implement strategies which cultivate relationships with businesses and corporations
• Prepare high quality written sponsorships and funding proposals
• Secure in-kind/monetary donation partnerships
• Advertising, publications, website, social media, and activities related to corporate support
• Reaching out to families inquiring support needed.

• Maintained up-to-date records of research activities and results for future reference.
• Collected research data through experimentation, surveys and leading focus groups.
• Developed research protocols and procedures to produce accurate results.
• Scheduled appointments with test subjects over phone and through email.
• Attended seminars and symposiums to improve overall knowledge and understanding.
• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
• Interview Families of diverse background and collect information to connect them with resources.
• Assist Families in taking Surveys/ Exams
• Schedule appointments

• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Supported accounts receivable operations within assigned functions.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
• Verified insurance eligibility and coverage for patients.
• Assist Families with public assistance support
• Interview Teenagers and providing resources for Local support.

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• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Applied performance data to evaluate and improve operations, target current business conditions
• Directed successful turnaround,
• Developed and maintained relationships with customers
• Studied latest trends to add new merchandise to product lineup, improving sales revenues
• Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Served instrumental role in organizational transformation and implementation

Utilized best practices for SEO optimization to boost social media program's visibility.

• Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.
• Analyzed social media campaigns and activities
• Resolved problems, improved operations and provided exceptional client support.
• Developed team communications and information for meetings.
• Handled calls per to address customer inquires
• Assisted with various marketing projects that would engage new leads and potential customers.
• Create advertisement for college website
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