Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Fatoumata Samake

Jersey City,NJ

Summary

Gifted in oral and written communication, contract negotiation and dispute resolution. Desire to bring expertise to dynamic position with room for career growth and opportunity to make lasting impact on team profitability.

Overview

6
6
years of professional experience

Work History

Branch Ambassador

CapitalOne
10.2022 - 06.2023
  • Engaged with customers to establish relationships.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.

Airports Operations

JetBlue Airlines
10.2021 - 09.2022
    • Verify Customers' personal identification
    • Conducted departure and arrival briefings.
    • Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
    • Handled customer inquiries courteously and professionally.

Ramp/ Cargo supervisor

Dnata
12.2017 - 06.2021
  • Observes work procedures and inspects completed work to ensure adherence to efficiency and safety standards, quality of work, and cleaning requirements.
  • Schedule and dispatch workers, equipment, using radios and telephones.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Education

Bachelor Degree - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY
05.2016

Skills

  • Build Customer Relationships
  • Banking Standards
  • Issuing Tickets
  • Daily Reports
  • Customer Satisfaction
  • Maintaining Compliance
  • Good computer skills
  • Money Handling Abilities

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Branch Ambassador

CapitalOne
10.2022 - 06.2023

Airports Operations

JetBlue Airlines
10.2021 - 09.2022

Ramp/ Cargo supervisor

Dnata
12.2017 - 06.2021

Bachelor Degree - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

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Fatoumata Samake