Fatoumata Sinera
The Bronx,NY
Summary
Dedicated to empowering individuals facing mental and emotional health challenges, with a profound understanding of the critical roles that compassion, patience, and access to resources play in their journeys. Committed to fostering an environment where individuals feel heard, supported, and valued. Personal experiences have cultivated deep empathy and exceptional active listening skills, ensuring that every interaction is approached with respect and understanding. Passionate about making a meaningful difference in the lives of others through unwavering support and advocacy.
Overview
4
4
years of professional experience
Work History
Store Supervisor
CVS Pharmacy
09.2022 - 06.2024
- Trained staff on job responsibilities and safety protocols.
- Resolved customer complaints promptly, maintaining customer satisfaction.
- Managed daily transactions and verified accurate cash handling.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Election Judge
Prince George's Electoral Government
10.2020 - 11.2020
- Assisted with the check-in of voters and ballot processing.
- Ensured a clean and organized polling environment.
- Followed strict election protocols with attention to detail.
- Provided clear instructions to voters regarding voting procedures and ballot completion.
- Coordinated with team members to manage workflow and resolve challenges efficiently.
Customer Service Representative
K@g
06.2020 - 09.2022
- Resolved customer inquiries via phone, ensuring timely and accurate resolution.
- Maintained a positive and professional demeanor in all interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Arts - Psychology
University of Maryland, Baltimore County (UMBC)
05.2025
Associate's Degree - General Studies
Prince George's Community College
05.2022
Skills
- Data Entry
- Record Management
- Attention to Detail
- Office Software (Microsoft Office: Word, Excel)
- Time Management
- Multitasking
- Organization
- Communication
- Relationship building
- Empathic
- Team collaboration
Languages
English
Full Professional
soninke
Full Professional
Timeline
Store Supervisor
CVS Pharmacy
09.2022 - 06.2024
Election Judge
Prince George's Electoral Government
10.2020 - 11.2020
Customer Service Representative
K@g
06.2020 - 09.2022
Bachelor of Arts - Psychology
University of Maryland, Baltimore County (UMBC)
Associate's Degree - General Studies
Prince George's Community College