Ellen Warrior
Detroit
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Supervisor
World Duty Free Group
07.2022 - 10.2024
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
ZONE MANAGER
PARADIES LAGARDERE
03.2022 - 05.2023
- Led operational strategy for multiple locations, enhancing service delivery and customer satisfaction.
- Monitored sales performance metrics, identifying trends to drive revenue growth initiatives.
- Increased profit margin 20% through inventory control, cost control, and increased route productivity.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
BRANCH BANKER
PNC BANK
09.2017 - 03.2022
- Conducted continuous perfect customer service surveys since 2017.
- Closed a total of $507K in loans for personal, auto, and equity combined.
- Referred over $483K in investments.
- Referred Qualified wealth management clients with household incomes of $250K+.
- Acts as a liaison between customers, other departments, and geographic reporting lines.
- Manages customer experience by identifying opportunities to improve the customer's financial well-being.
- Review transactions and related documents to verify work processes to ensure completeness, accuracy, and conformance.
- Execute and prioritize multiple projects, objectives, and activities, as well as time allocation.
Education
Associate Degree - General Studies
Wayne County Community College
Skills
- Auditing
- Insurance claim processing
- HIPAA Compliance
- Revenue Cycle Management (RCM)
- Regulatory Compliance
- Clearinghouses
- EHR/EMR system
- Denial Management
- Revenue Growth
- Data Entry
- Financial Services
- Marketing
- Inventory management
- Sales strategies
- Operations management
- Multitasking and organization
- Staff supervision
Certification
- Certified Medical Coding and Billing Specialist (MCBS)
- Certified Coding Specialist (CCS) Certified Professional Coder
Timeline
Store Supervisor
World Duty Free Group
07.2022 - 10.2024
ZONE MANAGER
PARADIES LAGARDERE
03.2022 - 05.2023
BRANCH BANKER
PNC BANK
09.2017 - 03.2022
Associate Degree - General Studies
Wayne County Community College