Fatoumata Sow
New York,NY
Summary
Dynamic case management professional dedicated to fostering housing stability through effective service plan development and timely discharge support. Successfully facilitated rental assistance applications, preventing evictions and enhancing client wellbeing. Proficient in client communication and maintaining comprehensive records for compliance and progress tracking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Life Coach Coordinator
The Door - A Center of Alternatives
09.2024 - Current
- Facilitated rental assistance applications, securing approvals that prevented multiple clients from eviction.
- Collaborate with clients to develop service plans addressing barriers to housing stability and timely discharges.
- Assist clients with applications for rental assistance programs, benefits, and discharge-related resources.
- Maintain accurate client records in HMIS and Salesforce to ensure compliance and progress tracking.
Resident Advisor
TemPositions (Assigned to DHS)
05.2023 - 04.2024
- De-escalated crises and coordinated follow-up care, leading to smoother transitions and increased resident stability.
- Maintained safe, structured residential environment, enforcing policies and providing early intervention to reduce incidents.
- Conducted wellness checks and room inspections to promote resident compliance and improve health outcomes.
- Streamlined communication among residents, staff, and external providers, enhancing response time for service requests and referrals.
Residential Transitional Assistant
George Washington University
Washington, District of Columbia
08.2019 - 05.2022
- Supported campus housing operations, facilitating move-ins, inspections, and space readiness for 500+ residents.
- Coordinated maintenance and cleaning schedules, contributing to safe and welcoming environments for residents.
- Ensured office equipment was operational and stocked, supporting efficient daily operations.
Student Volunteer
Global Glimpse
Brooklyn, New York
09.2016 - 10.2017
- Participated in an international service-learning program in Nicaragua focused on cultural immersion, community engagement, and global education.
- Collaborated with a team to build a community garden for a local school servicing students with autism and limited nutritious food.
- Assisted local students with English language learning and academic support through educational and cultural exchange activities.
Education
Bachelor of Arts - Interior Architecture
George Washington University
Washington, DC05-2022
Skills
- Client Advocacy
- Discharge planning
- Program Coordination
- Client intake
- Crisis intervention
- Housing & Social Services Knowledge
- Database management
- Record management
Certification
- Adult Mental Health First Aid – National Council for Mental Wellbeing (2025)- Trained in recognizing and responding to high-stress situations with professionalism.
- Trauma‑Informed Care – CUCS (06/2025) - Builds skills in managing sensitive interactions and fostering positive relationships.
- Motivational Interviewing – CUCS (07/2025)- Enhance active listening and effective client communication.
- Basic Life Support (CPR) – American Heart Association (2024)-Certified in emergency response and safety protocols.
Timeline
Residential Life Coach Coordinator
The Door - A Center of Alternatives
09.2024 - Current
Resident Advisor
TemPositions (Assigned to DHS)
05.2023 - 04.2024
Residential Transitional Assistant
George Washington University
08.2019 - 05.2022
Student Volunteer
Global Glimpse
09.2016 - 10.2017
Bachelor of Arts - Interior Architecture
George Washington University