Kamoni Parson
Paterson
Summary
Experienced with personal development techniques and client coaching. Utilizes motivational strategies to build confidence and self-reliance. Strong understanding of effective communication. Also have a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Have a lot of experience with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Life Skill Coach
Nj Friendship House
04.2022 - 11.2025
- Established strong rapport with clients, creating an open and trusting environment for honest communication.
- Implemented creative problem-solving techniques, assisting clients in overcoming challenges and achieving success.
- Provided constructive feedback to clients on their progress towards meeting goals, encouraging continued efforts towards personal growth.
- Supported clients in identifying personal strengths and areas for improvement by conducting thorough assessments and inventories.
- Created innovative lesson plans that incorporated experiential learning opportunities to increase engagement among participants.
- Mentored and supervised junior life skills coaches, sharing best practices and providing constructive feedback to enhance their professional development.
- Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
- Facilitated the development of healthy coping mechanisms through mindfulness exercises and guided reflection activities.
DSP
Broadway Respite and Home Care
03.2018 - 07.2022
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
Customer Service Representative
Home Depot
09.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
International High School
Paterson, NJ06.2015
Skills
- Work-life balance
- Empathy development
- Motivation techniques
- Adaptability enhancement
- Healthy living
- Networking strategies
- Problem-solving skills
- Organization
- Client documentation
- Meal preparation
- Goal setting
- Negotiation
- Menu planning
- Life skills counseling
- Social behaviors
- Case note documentation
- Facilitating seminars
- Personal finance
- Documenting sessions
- Identifying client goals
- Motivating clients
- Problem-solving
- Time management
- Attention to detail
- Customer service
- Teamwork and collaboration
- Teamwork
- Multitasking
- Problem-solving abilities
- Collaboration and teamwork
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Certified in CPR/AED
- Microsoft office
- Documentation skills
- Client advocacy
- Self motivation
- Medical terminology
- Behavioral management
- Interpersonal skills
- Analytical thinking
- Care coordination
- Conflict resolution
- Employee training
- Computer literacy
- Risk assessment
- Professionalism
- Policy understanding
- Life skills development
- De-escalation techniques
- Workflow management
- Time management abilities
- Continuous improvement
- Adaptability
- Document management
- Patient relationship management
- Applied behavior analysis
Timeline
Life Skill Coach
Nj Friendship House
04.2022 - 11.2025
Customer Service Representative
Home Depot
09.2020 - 06.2022
DSP
Broadway Respite and Home Care
03.2018 - 07.2022
International High School
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