Fatoumata Sylla
Groveport,OH
Summary
Self-motivated Data Steward, technologically savvy with 5 years of experience in data management. Collaborates effectively with multi-functional roles to identify and leverage areas for improvement in SAP data systems. Bringing comprehensive understanding of operations and documentation needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SAP Data Steward Business Partner
METTLER TOLEDO
02.2020 - Current
- Implemented and maintained data governance policies and procedures, improving data accuracy by 30%.
- Ensured data consistency and integrity through regular audits, resulting in a 25% reduction in data errors.
- Developed and managed comprehensive data dictionaries, metadata, and lineage documentation.
- Collaborated with stakeholders to address data requirements and challenges, enhancing project efficiency by 20%.
- Provided training on data management best practices, increasing team proficiency by 40%.
- Optimized SAP data structures and workflows, aligning them with business objectives, which led to a 15% improvement in data processing speed.
- Acted as a liaison between business and IT teams for data governance initiatives.
- Generated daily and monthly account reports, ensuring timely and accurate financial insights.
- Managed tasks for field agents, facilitating efficient operations and communication.
Customer Service Specialist
Verizon Wireless
07.2014 - 03.2019
- Managed escalated customer interactions, achieving a 95% resolution rate.
- Conducted team huddles and call reviews, enhancing performance and service skills by 20%.
- Provided expert support for new hires, aiding in their successful integration and training.
- Processed over 1.3 million credit applications efficiently, maintaining a high approval rate.
- Collaborated with retailers to resolve system issues, ensuring seamless service activations.
- Troubleshoot complex activation issues, escalating for technical support when necessary.
- Contributed to internal discussions for software and process improvement, leading to a 10% increase in efficiency.
- Led weekly team meetings to foster communication and collaboration.
- Screened resumes and provided on-the-job coaching, enhancing employee development.
- Organized training sessions for new hires on device features, sales techniques, and troubleshooting.
Lead Executive
A/R Marketing Inc
05.2013 - 05.2014
- Conducted compelling product presentations, resulting in a 25% increase in customer enrollments and cost reductions.
- Provided extensive training, facilitating team advancement from entry-level to executive positions.
- Exceeded sales targets by 30% through strategic planning and leadership in direct sales efforts.
- Fostered a collaborative team environment, encouraging continuous learning and development.
- Identified market trends and adapted sales strategies, maximizing revenue opportunities.
- Cultivated strong relationships with stakeholders, driving business growth.
- Provided regular updates on sales performance and strategic recommendations to upper management.
Education
Bachelor - Human Resources
Strayer University
Virginia, VA09.2022
High School Diploma -
Lycée Al Baraka
Nouakchott, Mauritania06.2007
Skills
- SAP
- SaaS
- Beginner SQL
- Beginner Power BI
- Tableau
- CRM
- ServiceNow
- Microsoft Analysis
- Data Governance
- Data Validation
Certification
- CompTIA IT Fundamentals+ in progress
- ITIL 4 Foundation, 01/2024
- Introduction to Agile and Scrum Methodologies, 02/2024
- DevOps Foundation, 02/2024
Languages
French
Native or Bilingual
Timeline
SAP Data Steward Business Partner
METTLER TOLEDO
02.2020 - Current
Customer Service Specialist
Verizon Wireless
07.2014 - 03.2019
Lead Executive
A/R Marketing Inc
05.2013 - 05.2014
Bachelor - Human Resources
Strayer University
High School Diploma -
Lycée Al Baraka
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