Hi, I’m
Fatou Mbacke
Dallas,TX
Summary
Reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
10
years of professional experience
Work History
Louis Vuitton AmericasDallas, TX
Client Advisor
11.2021 - 10.2022
Job overview
- Greeted clients and helped with product questions, selections and purchases.
- Used consultative sales approach to understand client needs and recommend relevant offerings.
- Folded and arranged merchandise in attractive displays to drive sales.
- Offered each clients top-notch, personal service to boost sales and client satisfaction.
- Worked closely with shift manager to solve problems and handle client concerns.
The Braiding FactoryDallas, TX
Cosmetologist
08.2016 - 09.2021
Job overview
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Consistently received positive performance reviews from guests.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Fossil IncNew York, NY
Brand Ambassador / Sales Associate
05.2014 - 07.2016
Job overview
- Greet and acknowledge customers.
- Demonstrate ability to follow through on projects in a timely and efficient manner.
- Identified customers’ needs and directing them to an appropriate product.
- Informed daily about the products, specifications and information.
- Promote the latest product to the customer and assist them with their purchases.
- Provide courteous, prompt service, excellent after-sales service, reorganizing items, and maintaining a tidy store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Rang up customers by processing cash and credit payments to complete sales transactions.
Sales SpecialistWhite Plains, NY
Nordstorm
09.2015 - 01.2016
Job overview
- Engaged with customers to effectively build rapport and lasting relationships.
- Identified the customers’ needs and directed them to an appropriate product.
- Provided courteous, prompt service and excellent after-sales service, reorganizing items and maintaining a neat and tidy store.
- Increased sales by offering advice on purchases and promoting additional products.
- Builds customer loyalty through current brand strategies, including credit and customer relationship marketing.
- Displays general product knowledge of all categories.
Victoria SecretsBossier, LA
Bra Specialist / Sales Associate / Cashier
02.2013 - 03.2014
Job overview
- Sized the Customer and fits them into their correct bra size.
- Identified the customers’ needs and directed them to an appropriate product.
- Promoted the latest product to the customer and persuading customers to buy the product.
- Provided courteous, prompt service and excellent after-sales service, reorganizing items and maintaining a neat and tidy store.
- Builds customer loyalty through current brand strategies, including credit and customer relationship marketing.
- Models and reinforces brand selling behaviors.
- Displays general product knowledge of all categories.
- Assisted customers by answering questions and fulfilling requests.
Education
Aveda InstituteDallas
Cosmetologist from Cosmetology Education
2019
Berkeley CollegeNew York, NY
Associate of Applied Business from Fashion Marketing & Management, International Business
06.2016
Skills
- Exceptional Customer Service
- Customer & Client Relations
- Relationship Building
- Customer Consultation
- Time Management
- Multi-tasking Strength
- Problem-solving Skills
- Social Media Knowledge
- Business Management
Timeline
Client Advisor
Louis Vuitton Americas
11.2021 - 10.2022
Cosmetologist
The Braiding Factory
08.2016 - 09.2021
Nordstorm
Sales Specialist
09.2015 - 01.2016
Brand Ambassador / Sales Associate
Fossil Inc
05.2014 - 07.2016
Bra Specialist / Sales Associate / Cashier
Victoria Secrets
02.2013 - 03.2014
Aveda Institute
Cosmetologist from Cosmetology Education
Berkeley College
Associate of Applied Business from Fashion Marketing & Management, International Business
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