Fatuma Haji
Nashville,TN
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Ritinc by resolving complex issues with empathy and quick typing skills. Excelled in teamwork and problem-solving, significantly improving loyalty and service quality. Skilled in multitasking and maintaining professionalism under pressure, adept at leveraging computer skills and customer service excellence for optimal outcomes.
Overview
9
9
years of professional experience
Work History
Chat Support Representative
Ritinc
06.2024 - 12.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Customer Service Representative
Bantu United Trucking LLC
02.2016 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
HS Diploma - General Studies
Hunters Lane High School
Nashville, TN05.2015
Skills
- Quick typing
- Empathy display
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Customer service excellence
- Adaptability and flexibility
- Decision-making
Timeline
Chat Support Representative
Ritinc
06.2024 - 12.2024
Customer Service Representative
Bantu United Trucking LLC
02.2016 - 05.2024
HS Diploma - General Studies
Hunters Lane High School
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