Summary
Overview
Work History
Education
Skills
References
Timeline
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FATUMA SAID

Fargo,ND

Summary

Experienced Team Lead with a proven track record in fostering collaborative relationships and driving team success. Expertise in training and mentoring associates to enhance client satisfaction and loyalty. Passionate about delivering exceptional client experiences and consistently exceeding performance expectations. Background in Forensic Science and Psychology, with beginner-level in American Sign Language (ASL). Seeking internship opportunities in social services to apply my skills and knowledge in a meaningful and impactful way.

Overview

6
6
years of professional experience

Work History

Sales Associate

Forever 21
Fargo , ND
02.2023 - Current
  • Demonstrate excellent customer service skills through interactions with customers.
  • Foster customer connections to enhance customer retention and promote recurring sales.
  • Maintain up-to-date knowledge of store merchandise and policies.
  • Attend weekly team meetings to review performance goals and objectives.
  • Track sales performance metrics to identify trends in the market place.
  • Maintain cleanliness of store environment including floors, windows, displays.

Sales Associate

Kohls Department Store
Fargo, ND
11.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and answered questions regarding sizing, accessories and other needs.

Crew Shift Leader

Dairy Queen
West Fargo, ND
05.2020 - 06.2021
  • Promoted customer loyalty by efficiently and respectfully handling food and service complaints.
  • Monitored employee performance, provided feedback, and coached employees to enhance their customer service skills.
  • Performed daily opening and closing duties such as counting cash drawers, reconciling tills, and restocking supplies.
  • Maintained accurate records of shift activities including sales transactions, labor costs, and inventory levels.

Drive Thru/ Cashier

Wendy's
Fargo, ND
06.2018 - 06.2019
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with team and customers.
  • Ensured compliance with all health regulations related to food handling practices.
  • Followed store policies and procedures in regards to cleaning and sanitizing.

Education

Associate of Science - Forensic Science & Psychology Pathway, ASL

Minnesota State Community And Technical College
Moorehead, MN
05-2025

High School Diploma -

West Fargo High School
05.2021

Skills

  • Teamwork and Collaboration
  • Adaptable and Flexible
  • Strong Work Ethic and Dependable
  • Customer Satisfaction
  • Organization and Attention to Detail
  • Progress Reports and Documentation
  • Observing and Monitoring Behavior
  • Safety Monitoring and Management
  • Planning and Leading Activities
  • Positive Interactions and Responsible
  • Guardian Assistance
  • Policy and Procedure Adherence

References

References available upon request.

Timeline

Sales Associate

Forever 21
02.2023 - Current

Sales Associate

Kohls Department Store
11.2021 - 02.2022

Crew Shift Leader

Dairy Queen
05.2020 - 06.2021

Drive Thru/ Cashier

Wendy's
06.2018 - 06.2019

Associate of Science - Forensic Science & Psychology Pathway, ASL

Minnesota State Community And Technical College

High School Diploma -

West Fargo High School

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FATUMA SAID