Fatumo Mohamed
Anchorage,AK
Summary
Motivated student, pursuing a Bachelors degree in Dental Hygiene, with formal knowledge gained through excellent classroom performance. Offers excellent communication and organizational abilities along with skill in MS Office and fluency in virtual work. Offers 5+ years of customer service experience.
Overview
3
3
years of professional experience
Work History
Gate Agent/Ticketing Agent
Delta Air Lines, Inc
07.2021 - 02.2023
- Assisted customers with ticketing and baggage check-in requirements.
- Communicated with site personnel by relaying information via radio calls.
- Sold, printed and reissued available tickets to customers at check-in.
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Amazon Prime Now - Whole Foods Shopper
Amazon
11.2020 - 03.2021
- Provided outstanding service and attention to customers when face to face or through phone conversations.
- Listened to consumers needs to identify and recommend optimal product selections.
- Worked quick and efficiently to pick and pack orders.
- Followed Covid safety procedures.
Customer Service Cashier
Dunkin’ Donuts
11.2019 - 11.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Keeping the store clean and well-maintained
- Preparing food and drinks in a safe and responsible manner
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Bachelor Of Science - Dental Hygiene
University of Alaska Anchorage
Anchorage, AK05.2026
Central High School
St. Paul, MN06.2020
Skills
- Verbal and written communication
- Reliable
- Honest and trustworthy
- Team Leadership
- Neat and clean in appearance
- Safety Orientation
- Customer engagement
- Time Management
- Jet Bridge Maintenance & Use
- Safety Consciusness
Languages
Somali
Native/ Bilingual
Timeline
Gate Agent/Ticketing Agent
Delta Air Lines, Inc
07.2021 - 02.2023
Amazon Prime Now - Whole Foods Shopper
Amazon
11.2020 - 03.2021
Customer Service Cashier
Dunkin’ Donuts
11.2019 - 11.2020
Bachelor Of Science - Dental Hygiene
University of Alaska Anchorage
Central High School
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