Fatumozahra Yusuf
St Paul,MN
Summary
Proficient in addressing complex shipping challenges and elevating customer satisfaction, with a strong background in invoice reconciliation and effective communication gained at Homart warehouse. Recognized for exceptional teamwork and problem-solving skills that resulted in enhanced operational efficiency. A proactive approach consistently exceeds targets, reflecting a dedication to success and outstanding customer service.
Overview
6
6
years of professional experience
Work History
Shipping and Receiving Clerk
Homart warehouse
, Nairobi,kenya
12.2019 - 05.2024
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Communicated with carrier representatives and team members to follow specific procedures and make special delivery arrangements.
- Traced missing material and shipments through vendor and customer communications.
- Operated computers to access information related to shipping activities.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Managed hazardous material documentation requirements when preparing orders for shipment.
Customer Service Representative
Safaricom
, Nairobi, Kenya
01.2018 - 07.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Contacted customers about potential service upgrades, new services and account changes.
- Excelled in exceeding daily credit card application goals.
Education
High School Diploma -
Maarif High Scholl
Nairobi, Kenya10-2019
Skills
- Invoice reconciliation
- Interpersonal skills
- Shipping and receiving
- Merchandise staging
- Quality assurance testing
- Organization and prioritization
- Teamwork and cooperation
- Punctual and reliable
- Time management
- Effective communication
Languages
English
Native/ Bilingual
somali
Native/ Bilingual
Swahili
Native/ Bilingual
Arabic
Limited
Timeline
Shipping and Receiving Clerk
Homart warehouse
12.2019 - 05.2024
Customer Service Representative
Safaricom
01.2018 - 07.2020
High School Diploma -
Maarif High Scholl
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