Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fauricio Mendez

San Ramon,Costa Rica

Summary

Proactive and organized professional with over 5 years of experience in the call center industry, demonstrating a genuine passion for learning and a commitment to delivering exceptional outcomes. Proven track record in leadership roles within dynamic environments, adept at fostering team collaboration and driving results through strategic planning and effective communication. Strong proficiency in customer service, problem-solving, conflict resolution, and process optimization ensures operational efficiency and successful goal achievement. Recognized for adaptability and reliability in meeting organizational needs while consistently enhancing team performance and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Assistant Supervisor, Customer Service

Cultivar HR
05.2024 - Current
  • Responsible for leading a team, providing customer service, generating email reports, and handling client billing.
  • Coordinated parking for garages and lots.

Customer Service Representative, Insurance Billing

Health Prime
11.2023 - 04.2024
  • Handled billing for patients, clients, and insurance companies, processed medical claims, and provided customer service and insurance advisory support.

Customer Service Representative, Retention Agent

PRO Spire
04.2023 - 09.2023
  • Provided customer service and retention support.
  • Utilized database management, support programs, and Microsoft Office applications.

Credit Advisor, Loan Officer, and Customer Service Representative

ARB Call Facilities
08.2019 - 02.2023
  • Handled credit-related inquiries, processed loan applications, and provided excellent customer service.
  • Demonstrated proficiency in email management, presentation tools, and problem-solving.

Customer Service Representative

ACNET Center
01.2019 - 07.2019
  • Provided customer service, conducted telephone surveys, assisted with document recovery, and performed quality assurance and telemarketing/sales tasks.

Education

Third Level of CISCO -

Universidad Latina

Second Level of CISCO - undefined

Universidad Latina
01.2016

First Level of CISCO - undefined

Universidad Latina
01.2016

English Conversational - undefined

Instituto INTENSA
01.2016

Skills

  • Records management
  • Training and mentoring
  • Sales support
  • Employee performance management

Timeline

Assistant Supervisor, Customer Service

Cultivar HR
05.2024 - Current

Customer Service Representative, Insurance Billing

Health Prime
11.2023 - 04.2024

Customer Service Representative, Retention Agent

PRO Spire
04.2023 - 09.2023

Credit Advisor, Loan Officer, and Customer Service Representative

ARB Call Facilities
08.2019 - 02.2023

Customer Service Representative

ACNET Center
01.2019 - 07.2019

Second Level of CISCO - undefined

Universidad Latina

First Level of CISCO - undefined

Universidad Latina

English Conversational - undefined

Instituto INTENSA

Third Level of CISCO -

Universidad Latina