Fausto Ildefonso
1230 Webster Ave, Bronx
Summary
Motivated individual with strong communication, decision-making, and problem-solving strengths. Brings reliability, initiative, and a positive attitude to new challenges. Eager to support team goals and contribute to workplace success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administration & Operations Supervisor
Qudos Technologies Inc.
Queens, NY
10.2019 - 12.2019
- Facilitate daily ride operations between contracted drivers
- Providing customer resolution for app users and clients
- Troubleshooting software for corporate clients
- Finding root of problem
- Provide product demonstrations for corporate clients
- Track, organize and present app data at weekly meetings
- Prospecting clients and strengthening relationships with current clients/partners
Inside Sales Representative
Signpost
New York, NY
01.2019 - 06.2019
- Daily warm and cold calling a minimum of 150 prospective leads
- Working in a call center environment
- Providing effective product presentation, creating and maintaining client relations
- Documenting client rapport and tracking client load on Salesforce
Graduate Assistant
Wagner College
Staten Island, NY
08.2018 - 12.2018
- Placing, filing and documenting work orders on system database
- Creating and managing documents to assist daily workflow
- Creating and editing timesheets, weekly payroll & etc.
- Answering inbound calls and redirecting parties to the appropriate departments
- Updating work order statuses and filing work orders into campus database
Capacity Builder
AmeriCorps VISTA
Staten Island, NY
08.2017 - 08.2018
- Develop seminar curriculum for academic year including unit breakdown, scheduling, and workshops
- Teach curriculum to students in aide to the program coordinator
- Presenting research and analysis on community engagement
- Assist in 1:1 meeting operation and mentor scheduling when necessary
Education
Bachelor of Science - Broadcasting & Mass Communications
Baldwin Wallace University
Berea, OH05.2017
Skills
- Decision-making
- Customer Support
- Google Workspace
- Bilingual
- Public speaking
- Strategic planning
Certification
- Customer Service Fundamentals, Coursera - [Jan 2023]
- Types of Conflicts, Coursera - [Jan 2023]
- Conflict Resolution Skills, Coursera - [Jan 2022]
- Modern Supervisor Skills, Coursera - [March 2022]
- Getting started with Google Workspace Specialization, Coursera - [Oct 2021]
- Master Microsoft Excel, LinkedIn Learning - [Dec 2020]
Timeline
Administration & Operations Supervisor
Qudos Technologies Inc.
10.2019 - 12.2019
Inside Sales Representative
Signpost
01.2019 - 06.2019
Graduate Assistant
Wagner College
08.2018 - 12.2018
Capacity Builder
AmeriCorps VISTA
08.2017 - 08.2018
Bachelor of Science - Broadcasting & Mass Communications
Baldwin Wallace University