Fautine Samedi
Burlington,NJ
Summary
Energetic and reliable individual with knack for problem-solving and excellent communication skills. Possesses foundational understanding of customer service principles and proficiency in using basic office software, contributing to efficient and effective support. Aims to deliver exceptional service and drive positive outcomes in fast-paced environment.
Adaptable professional with background in customer-focused environment, seeking to transition into new field. Developed strong interpersonal and problem-solving skills, ensuring effective and efficient customer interactions. Looking to leverage these transferrable skills to contribute positively in new and challenging role.
Overview
19
19
years of professional experience
Work History
Tier 1 Associate
Amazon Sortation Center (SNJ3)
10.2023 - Current
- Mentored junior staff members by providing guidance on best practices, contributing to their professional growth and development.
- Enhanced customer satisfaction by providing top-notch support and addressing concerns in a timely manner.
- Used ticketing systems to process support actions and requests.
- Researched and identified solutions to customers problems.
- Expert outbound/inbound problem solver
Tier 1 Associate
Amazon Fulfillment Center (ACY2)
03.2020 - 10.2023
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Defined problem to identify, prioritize and select alternatives.
- ensure that are associates are well trained in their path
- Mentored junior staff members by providing guidance on best practices, contributing to their professional growth and development.
- Contributed ideas during brainstorming sessions, helping to drive innovation and continuous improvement within the organization. GAMBA
- expert Outbound Problem Solver
- SIOC Testing
Office Assistant
A New Way Property Management
04.2020 - 01.2021
- Collected Rent payments from tenants
- Reported Tenant's Complaints to Property Management
- Coordinated New tenant's inspection of the unit
Tier 1 Associates
Amazon Fullfiment Center (TEB6)
09.2018 - 03.2020
- Collaborated with team members to achieve project goals and improve overall team performance.
- Implemented quality control measures that led to a decrease in defects and improved product reliability.
- Pick/stow/and ICQA
Home Health Aide
Brookdale Senior Living
12.2012 - 01.2018
- Company Overview: Cape May, NJ
- Reviewed resident's profile to ensure proper care
- Organizing client appointments
- Transporting clients to and from appointments
- Responsible for residents' care, bathing, feeding, clothing, transferring, and activities
- Cape May, NJ
Home Health Aide
Sunrise Senior Living
10.2011 - 10.2012
- Company Overview: Galloway, NJ
- Reviewed resident's background to ensure proper care
- Responsible for bathing, feeding, and clothing residents
- Galloway, NJ
Front Desk Agent
Marriott Courtyard
06.2010 - 03.2011
- Company Overview: Ewing, NJ
- Coordinated guest stays from beginning to end
- Resolved guest issues or transferred the matters to the appropriate department
- Ewing, NJ
Business Center Clerk
Wyndham Hotel
05.2006 - 06.2010
- Company Overview: Plainsboro, NJ
- Coordinated guest stayed and resolved any issues along the way
- Assists the Human Resources department when needed
- Plainsboro, NJ
Education
Bachelor of Business Administration - Human Resources Management
South University Online
Savannah, GA06-2027
Nursing -
Mercer County Community College
West Windsor, NJ01.2009
Home Health Aide Agent License -
Mercy Home Care Agency
Trenton, NJ01.2007
Certified Medical Office Assistant -
Mercer County Technical School
West Windsor, NJ01.2005
Skills
- Brand representation
- Teamwork and collaboration
- Customer service
- Active listening
- Customer service expert
- Appointment scheduling
- Staff education and training
- MS office proficiency
- Windows xp/vista
- Problem-solving abilities/Attention to detail
- Time management abilities
- Adaptability and flexibility/Self motivation
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Tier 1 Associate
Amazon Sortation Center (SNJ3)
10.2023 - Current
Office Assistant
A New Way Property Management
04.2020 - 01.2021
Tier 1 Associate
Amazon Fulfillment Center (ACY2)
03.2020 - 10.2023
Tier 1 Associates
Amazon Fullfiment Center (TEB6)
09.2018 - 03.2020
Home Health Aide
Brookdale Senior Living
12.2012 - 01.2018
Home Health Aide
Sunrise Senior Living
10.2011 - 10.2012
Front Desk Agent
Marriott Courtyard
06.2010 - 03.2011
Business Center Clerk
Wyndham Hotel
05.2006 - 06.2010
Nursing -
Mercer County Community College
Home Health Aide Agent License -
Mercy Home Care Agency
Certified Medical Office Assistant -
Mercer County Technical School
Bachelor of Business Administration - Human Resources Management
South University Online
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