Fauzi Antasarisyah
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
Certification
Work History
Guest Service Officer
The Misoa Story
04 2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Fueled a 5x daily item order increase (representing 400% growth over baseline) by providing rapid, exceptional customer service and complaint resolution, thereby ensuring high customer satisfaction was maintained even with a 3x rise in customer traffic.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
Store Staff
Hokkaido Baked Cheese Tart
07 2024 - 03 2025
- Meticulously documented transaction histories, ensuring flawless financial records.
- Reduced processing time to mere minutes, enhancing customer satisfaction through swift service.
- Fostered a productive team dynamic, contributing to a seamless and efficient workflow.
Guest Service Officer
Blue Stork
09 2023 - 06 2024
- Optimized daily operations, consistently delivering exceptional customer service through efficient workflow management.
- Drove exceptional revenue growth by strategically extending service availability, resulting in a 8x spike in average items per customer and a substantial surge in overall transaction volume.
- Managed diverse customer interactions across multiple service areas, ensuring seamless experiences in both main and exclusive environments.
Guest Service Officer
ASHA Beach Club & Resort
08 2022 - 08 2023
- Orchestrated seamless guest experiences, proactively anticipating needs and resolving complex inquiries for up to 50 international passengers/visitors daily.
- Championed guest satisfaction by strategically managing service workflows, resulting in consistently positive feedback and fostering brand advocacy.
- Assertively navigated diverse customer interactions, transforming potential challenges into opportunities for enhanced guest connections and service excellence.
Guest Service Officer
Kopi Johny Bistro
01 2022 - 05 2022
- Consistently delivered exceptional results through dedicated 12-hour shifts, demonstrating unwavering commitment.
- Mentored and supported 10+ staff members, fostering their professional growth and enhancing team cohesion.
- Deeply immersed myself in the company's offerings, transforming knowledge into genuine enthusiasm and enhanced customer interactions.
Guest Service Officer
La Bohème Rooms & Coffee
12 2020 - 06 2021
- Ensured impeccable cleanliness across store and hotel areas, consistently exceeding guest expectations.
- Proactively addressed the needs of both walk-in and in-house guests throughout 8-hour shifts, ensuring a consistently positive experience.
- Fostered exceptional rapport with guests, resulting in strengthened loyalty and positive brand advocacy.
- Anticipated guest desires, transforming routine beverage service into memorable moments of personalized delight.
Education
Multimedia
SMK Multimedia Muhammadiyah
05.2011
English Language Course
Wallstreet English
11.2018
Skills
- Problem-solving skills
- Planning and Coordination
- Critical Thinking
- Active Listening
Languages
Indonesian
English
Japanese
Certification
- Food Safety Standards - Nov 9 2025
- Guest Service in Hospitality and Tourism - Nov 9 2025
- Food Industry Roles and Responsibilities - Nov 9 2025
Timeline
Guest Service Officer
The Misoa Story
04 2025 - Current
Store Staff
Hokkaido Baked Cheese Tart
07 2024 - 03 2025
Guest Service Officer
Blue Stork
09 2023 - 06 2024
Guest Service Officer
ASHA Beach Club & Resort
08 2022 - 08 2023
Guest Service Officer
Kopi Johny Bistro
01 2022 - 05 2022
Guest Service Officer
La Bohème Rooms & Coffee
12 2020 - 06 2021
Multimedia
SMK Multimedia Muhammadiyah
English Language Course
Wallstreet English