FAVBIONIA HOLMES
Los Angeles
Summary
Dynamic professional with extensive experience in customer service and security, notably at Walmart, where I enhanced customer satisfaction through efficient checkout processes. Skilled in payment processing and team coordination, I consistently delivered exceptional guest experiences and ensured safety compliance, contributing to a secure and welcoming environment.
Overview
6
6
years of professional experience
Work History
Front End Customer Service
Walmart
Downey
06.2024 - 03.2025
- Delivered efficient checkout services, reducing wait times and improving customer satisfaction.
- Streamlined payment processing to ensure accuracy and compliance.
- Coordinated with team members to manage peak hours, enhancing overall operational flow.
Security Guard
Allied Security
Moreno Valley
02.2024 - 05.2024
- Monitored premises and conducted safety inspections to ensure compliance with security standards.
- Deterred unauthorized access and mitigated potential risks through regular patrols and surveillance monitoring.
- Reported incidents promptly, contributing to a safer environment for employees and visitors.
Front Desk Agent
Fairfield - Marriot
Dallas
07.2023 - 10.2023
- Greeted and assisted guests with reservations, check-ins, and service requests to ensure a welcoming experience.
- Coordinated guest services and transportation, leading to higher guest satisfaction scores.
- Resolved guest concerns effectively, enhancing overall customer reviews.
Night Auditor
Sonesta Simply Suites
Dallas
05.2023 - 10.2023
- Balanced daily revenue accounts and produced accurate business activity reports.
- Processed payments and verified billing accuracy to prevent discrepancies.
- Oversaw late-night operations, ensuring smooth guest services and safety protocols.
Front Desk Agent
Hilton
Dallas
09.2022 - 06.2023
- Delivered exceptional guest services, including check-in, check-out, and concierge support.
- Coordinated room assignments and managed reservations to maximize efficiency.
- Enhanced guest satisfaction by providing attentive and personalized service.
Security Guard
Securitas Security Services USA
Ontario
02.2019 - 02.2021
- Conducted regular patrols and surveillance monitoring to ensure workplace safety.
- Responded to incidents and enforced compliance with security procedures.
- Strengthened site security by reducing breaches and mitigating potential threats.
Education
Business -
Full Sail University
Winter Park, FLSkills
- Customer Service
- Security
- Payment Processing
- Data Analysis
- Inventory Management
- Team Coordination
- Guest relations
Additional Information - Leadership
- Improved customer service workflows at Walmart, reducing wait times during peak hours.
- Consistently received positive feedback from hotel guests, contributing to higher satisfaction scores.
- Implemented safety improvements by identifying vulnerabilities and recommending corrective measures.
Timeline
Front End Customer Service
Walmart
06.2024 - 03.2025
Security Guard
Allied Security
02.2024 - 05.2024
Front Desk Agent
Fairfield - Marriot
07.2023 - 10.2023
Night Auditor
Sonesta Simply Suites
05.2023 - 10.2023
Front Desk Agent
Hilton
09.2022 - 06.2023
Security Guard
Securitas Security Services USA
02.2019 - 02.2021
Business -
Full Sail University
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