Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jessica Beck

Farmville,NC

Summary

Proven Front End Customer Service worker with a track record of enhancing customer satisfaction at Moore's Barbecue. Excelled in payment processing and effective communication, consistently maintaining transaction accuracy and resolving complaints with professionalism. Adaptability and a fast-learning ability led to exceptional customer service delivery, demonstrating a commitment to excellent performance and reliability. I am a dependable and confident employee with a friendly and helpful attitude.

Overview

1
1
year of professional experience

Work History

Front End Customer Service

The Biscuit & the Bean Cafe
08.2024 - Current
  • Greet customers with a smile and friendly "hello"
  • Assist customers with menu selections, special orders, etc
  • Operate register system to process transactions and maintain accuracy

Front End Customer Service

Moore's Barbecue
11.2023 - 07.2024
  • Greeted guests at front counter
  • Answered questions and assisted guests with the menu and general restaurant information
  • Handled all cash register duties to include cash, credit card, gift card, coupons and maintained accuracy of all transactions
  • Handled any customer complaints in a professional and courteous manner to the best of my ability
  • Assisted in training new employees
  • Built friendly working relationships with coworkers
  • Performed other restaurant tasks as requested by Manager

Education

No Degree - Pharmacy Technician Certification

Pitt Community College
Winterville, NC
11.2024

High School Diploma -

Farmville Central High School
Farmville, NC
06.2024

Skills

  • Payment Processing
  • Customer Service
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Computer Skills

Additional Information

I was accepted to and planned to attend UNC Pembroke after graduation; however, as the time approached, I made the decision to remain at home and attend classes at Pitt Community College. I made this decision based on my personal feelings and what I thought would be most beneficial for me. I decided the best goal for me was not a four-year college education, but rather, I wanted to get a specific education in a field I was interested in while working and ultimately being a valuable employee in my field and be independent and self-sufficient.


As a Senior in high school, I was a member of Link Crew. We assisted Freshman students in guiding them through the high school experience and held several activities and trips to help welcome them to high school. It offered new Freshman students a perspective from a student who has been through the entire high school experience. We assisted and guided Freshman during their first week by answering questions, locating classes, and introducing teachers. During my Junior and Senior year I attended AP English classes, which I enjoyed very much.


I enjoyed playing volleyball from fourth grade through middle school and travel volleyball briefly in high school. I liked being part of a team and supporting and encouraging each other.


Timeline

Front End Customer Service

The Biscuit & the Bean Cafe
08.2024 - Current

Front End Customer Service

Moore's Barbecue
11.2023 - 07.2024

No Degree - Pharmacy Technician Certification

Pitt Community College

High School Diploma -

Farmville Central High School
Jessica Beck