FAVIAN MOUTON
Cypress,TX
Summary
Managed multiple staffs of all ages and cultures within different worksites, ensuring efficient operations and effective leading. 9 years of customer service and hospitality coupled with 5 years of managerial experience. Assisting with the highest ratings and #1 ranking in the industry 5 years in a row. Never hesitated to take charge or delegate tasks to more qualified individuals. Extremely passionate about teamwork, determination, and corporate sustainability.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of professional experience
Work History
Retail Banker II
Woodforest National Bank
Tomball, TX
11.2025 - Current
- Led daily operations, ensuring compliance with banking regulations and internal policies.
- Cultivated specific skills needed within the branch, enhancing team performance and customer service excellence.
- Analyzed customer feedback to identify service gaps and recommend strategic enhancements.
- Collaborated with cross-functional teams to execute promotional campaigns and drive customer engagement.
- Provided expert guidance on financial products, improving client satisfaction and retention rates.
- Well versed in reporting processes using banking software, enhancing accuracy in financial documentation.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
General Manager
Shazem Inc.
Houston, TX
01.2021 - 11.2025
- Tackled major projects.
- Implemented strategies during the pandemic.
- Enabled precise product development.
- Identified inefficiencies in the supply chain.
- Strengthened relationships with high-impact clients.
- Managed cultural integration.
- Designed comprehensive training programs for staff.
- Regularly analyzed market trends.
- Built customer-focused solutions.
- Ensured the team met objectives.
- Improved profitability by streamlining management.
- Eliminated inefficiencies in the supply chain.
- Led strategic pricing adjustments.
- Improved operational efficiency.
- Directly oversaw the company’s largest operational budget of $1.3 Million.
Education
Associate of Arts - Finance
Lone Star College-CyFair
TX01-2027
Skills
- Revenue growth strategies
- Operational efficiency improvement
- Business development
- Financial budgeting and forecasting
- Market expansion planning
- Organizational Restructuring
- Staff Development and Training
- Strategic planning and execution
- Multisite operations management
- P&L Management (Profit and Loss)
- Sales Growth Implementation
- Branch operations
- Cash handling proficiency
- Consumer banking
- Customer education
- Banking software
- Business customer support
- Vault teller operations
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Customer service excellence
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Cash handling and management
- Relationship building
- Compliance, banking laws, and regulations
- Team building
- Task prioritization
- Financial statements
Additional Information
- Currently attending Lone Star college at Cy-Fair in the Associate of Arts degree program, which will be followed by a transfer to the University of Houston to obtain a bachelor's degree in finance.
- Currently studying for the SIE exam(Securities Industry Essentials).
Timeline
Retail Banker II
Woodforest National Bank
11.2025 - Current
General Manager
Shazem Inc.
01.2021 - 11.2025
Associate of Arts - Finance
Lone Star College-CyFair