Accomplished Customer Service Consultant bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about problem-solving and boosting team morale through effective orientation and training materials. Committed to maintaining professional relationships to increase profitability and drive business success.
Hi, I’m
FAVIAN ORTEGA
Modesto,CA
Summary
Overview
17
years of professional experience
Work History
Small Business Development Center (SBDC)Modesto, CA
Business Consultant
05.2020 - 03.2023
Job overview
- Devised processes to boost long-term business success and increase profit levels by 60%.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various business owner professionals.
- Developed complete business plans and operational strategies for over 20 new and existing business.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Formulated recommendations and effective solutions to improve overall profitability and success.
- Coached and empowered over 100 employees by creating and sharing motivational vision plans tailored towards their goals and talents
- Trained managers and employees to collaborate together creating excellent work environment
- Increased work productivity, customer satisfaction, and employee loyalty by 70%
- Decreased poor customer reviews and employee turnover rate by 55% in 6 months’ time
- Engaged with business customers and delivered unique customer experience, resulting in repeat business, customer loyalty, and acquiring new customers.
- Conducted strengths, weakness, opportunities, and threats (SWOT) analyses to develop strategic plans for corporate level and business units.
Robert Half Office TeamModesto, CA
Recruiter/Account Executive
02.2015 - 03.2020
Job overview
- Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation, and employee relations
- Manage contract/agreement process by distributing price adjustments and contract renewal notices
- Managed full-cycle recruiting, including sourcing, interviewing, offering jobs, and negotiating contracts
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Identified lucrative leads and increased business development by 40%
- Researched competitors and customer business models for sales strategy development.
CVS Warehouse Distribution CenterPatterson, CA
Warehouse Manager
10.2008 - 07.2012
Job overview
- Managed over 40 vendor relationships to support supply chain and maintain product quality
- Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement
- Unloaded incoming products off trucks, sorted items in staging area, and transport items to final storage locations
- Consistently met company and department objectives within budget and time constraints
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
McDonald'sModesto, CA
Supervisor
06.2006 - 12.2008
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Hired, trained, and mentored over 30 employees to meet and exceed high quality standards
- Maintained impressive 98% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events
- Promoted employee safety awareness resulting in zero injuries
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
Education
National UniversityLa Jolla, CA
Bachelors from Business Management
08-2019
University Overview
San Joaquin Valley CollegeSalida, CA
Associates from Business Management
09-2018
University Overview
Skills
- Customer Service and Loyalty
- Solution Implementation
- Performance Improvements
- Staff Mentoring and Training
- Revenue and Profit Maximization
- Employee Performance Management
- Sales and Marketing Expertise
- Team Recruiting and Onboarding
Languages
Languages
Bilingual-SpanishTimeline
Business Consultant
Small Business Development Center (SBDC)
05.2020 - 03.2023
Recruiter/Account Executive
Robert Half Office Team
02.2015 - 03.2020
Warehouse Manager
CVS Warehouse Distribution Center
10.2008 - 07.2012
Supervisor
McDonald's
06.2006 - 12.2008
National University
Bachelors from Business Management
San Joaquin Valley College
Associates from Business Management