FAVIOLA MELENDEZ
THORNTON ,CO
Summary
Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Optimistic, bilingual Professional valuing equity and integrity possessing excellent bilateral interpersonal and communication skills. Experienced with 13+ years of customer service, financial, administrative and leadership responsibilities. Dependable and collaborative self-starter who thrives in a fast-paced environment and enjoys building relationships with customers, colleagues, and community partners. Quick-learning individual who works efficiently in response to workload demands, deadlines, and priority tasks.
Overview
14
14
years of professional experience
Work History
MANAGER/ Title Specialist
NATIONWIDE REMARKETING
DENVER, CO
04.2017 - 04.2024
- Researched relevant laws, regulations, and policies to ensure accuracy of titles.
- Answered incoming calls promptly and provided appropriate assistance.
- Scanned documents into digital filing system for easy retrieval.
- Responded quickly to emails sent by customers seeking information or resolution of issues.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- verified confirmed lienholder payoff before processing title.
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
- Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
- Maintained accurate records of all transactions performed in the office.
- Performed daily audits to verify accuracy of paperwork and payments received from customers.
- Assisted with training new staff members on DMV regulations and procedures.
- Ensured compliance with state laws and regulations related to vehicle titling processes.
- Coordinated with other departments to resolve issues related to titling process.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Customer Service Cashier/Product Information Agent
Sally Beauty Supply
Thornton , CO
08.2012 - 04.2016
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Student/Cosmetology Student
Aveda
Denver, Colorado
08.2011 - 08.2012
- Scheduled appointments with clients according to salon protocols.
- Educated clients about proper home care for their hair and skin.
- Advocated for client needs while maintaining professional boundaries.
- Utilized customer service skills to build relationships with clients.
- Consulted with clients prior to providing any type of cosmetic service.
- Used strong communication skills to effectively speak to and liaise with potential clients and develop business relationships.
Insurance Agent
Fred Loya Insurance
Denver, CO
01.2010 - 09.2011
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Processed payments received from clients promptly according to established procedures.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Verified customer account information prior to processing payments.
- Maintained accurate records of customer payments using automated systems.
Education
High School Diploma -
Thornton High School
Thornton, COSome College (No Degree) - Marketing
Colorado University
Thornton, COCosmetology License - Cosmetology Education
Aveda Institute - Denver
DenverInsurance License - Insurance
State of Colorado
Denver Colorado Public Notary License - Public Notary
Notary
Denver, COSkills
- Operations Management
- Performance Management
- Policy Implementation
- Contract Management
- Business Administration
- DMV Knowledge
- Vehicle Registration
- Document Verification
- Office Administration
- Self Motivation
- Time management abilities
- Records Management
- Data Entry
- Document Management
- Teamwork and Collaboration
- Bilingual English and Spanish
- Assertiveness
- Customer Service
- Call Center Operations
- Payment Processing
References
References available upon request.
Timeline
MANAGER/ Title Specialist
NATIONWIDE REMARKETING
04.2017 - 04.2024
Customer Service Cashier/Product Information Agent
Sally Beauty Supply
08.2012 - 04.2016
Student/Cosmetology Student
Aveda
08.2011 - 08.2012
Insurance Agent
Fred Loya Insurance
01.2010 - 09.2011
High School Diploma -
Thornton High School
Some College (No Degree) - Marketing
Colorado University
Cosmetology License - Cosmetology Education
Aveda Institute - Denver
Insurance License - Insurance
State of Colorado
Public Notary License - Public Notary
Notary
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